Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Tryphaena Hernandez

Indianapolis,IN

Summary

Enthusiastic and empathy-driven Online Chat Specialist experienced in process management and offering great verbal and writing skills. Energetic and passionate with a desire to provide a high level of support to customers, peers, and management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Chat Support Specialist

SiteStaff Chat
Indianapolis, IN
06.2023 - Current
  • Typing speed: 54 WPM
  • Provided timely, accurate and professional customer service to all clients.
  • Resolved customer inquiries efficiently and effectively within the provided timeframe.
  • Handled escalated customer complaints in an appropriate manner.
  • Diagnosed problems and offered solutions to customers using troubleshooting techniques.
  • Maintained records of customer interactions and transactions accurately in the database system.
  • Worked collaboratively with other departments to resolve complex customer queries quickly.
  • Informed customers about new products and services as well as updates related to existing ones.
  • Adhered strictly to company policies while dealing with difficult situations.
  • Answered questions from customers that came in through the company's online chat feature.
  • Used various skills to resolve problems in reasonable amount of time.

Food Delivery Driver

DoorDash
Indianapolis, IN
07.2022 - Current
  • Delivered food orders to customers in a timely manner.
  • Loaded and unloaded delivery vehicles with food items.
  • Ensured that the correct order was delivered to the customer.
  • Followed all safety protocols while driving.
  • Maintained cleanliness of vehicle interior and exterior.
  • Coordinated with restaurant staff on order accuracy and pickup times.
  • Provided excellent customer service throughout the delivery process.
  • Utilized GPS navigation systems to find most efficient routes for deliveries.
  • Recorded accurate mileage log information during each shift.
  • Inspected vehicle before and after shifts for any maintenance needs or issues.
  • Complied with company policies related to safe driving practices and procedures.
  • Adhered to local traffic laws at all times while delivering orders to customers.
  • Contacted customers if there were delays in delivery due to traffic or other issues.
  • Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
  • Delivered fresh food to customers across local area.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
  • Navigated local streets and highways with ease using GPS system.

Licensed Massage Therapist

Soothe
Indianapolis, IN
07.2017 - 08.2023
  • Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
  • Assessed client needs and developed individualized treatments plans to address the specific health needs of each client.
  • Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
  • Performed therapeutic massages of soft tissues and joints using hands, fingers, forearms, elbows or massage devices.
  • Documented clients' medical histories and conditions in order to determine contraindications to treatment.
  • Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
  • Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
  • Developed relationships with referring physicians and other healthcare professionals when needed.
  • Communicated effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
  • Cleaned and sterilized equipment before each use according to established protocols.
  • Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.

Private Nanny

Private Client
Indianapolis, IN
01.2016 - 01.2018
  • Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
  • Provided supervision and guidance to ensure safety of children in all situations.
  • Maintained a safe, healthy and nurturing environment for the children in their home.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
  • Prepared meals according to dietary needs of the family's children.
  • Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
  • Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
  • Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
  • Monitored behavior of the children to enforce appropriate conduct standards set by parents.
  • Provided positive reinforcement through rewards systems for good behavior.
  • Developed an understanding of each child's individual strengths and weaknesses.
  • Encouraged developmentally appropriate language skills through conversation and activities.
  • Assisted with bedtime routines such as bathing, changing clothes or reading stories.
  • Planned age-appropriate educational activities designed to promote learning and development.
  • Responded quickly in emergency situations using sound judgment and problem solving skills.
  • Administered basic first aid techniques when needed while monitoring health conditions closely.
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Regulated children's schedules to balance rest, learning and play.

Education

Associate of Applied Science - Massage Therapy

Harrison College - Indianapolis
Indianapolis, IN
06-2017

Skills

  • Support Services
  • Client inquiries
  • Relationship Building
  • Complaint Handling

Affiliations

  • song-writing
  • singing
  • hiking
  • enjoying nature with my children

Accomplishments

  • Dean's list during my college years
  • 3.7 GPA

Certification

  • Certified in Swedish, Deep Tissue, Infant, Prenatal, and Sports Massage
  • Licensed Massage Therapist

References

References available upon request.

Timeline

Chat Support Specialist

SiteStaff Chat
06.2023 - Current

Food Delivery Driver

DoorDash
07.2022 - Current

Licensed Massage Therapist

Soothe
07.2017 - 08.2023

Private Nanny

Private Client
01.2016 - 01.2018

Associate of Applied Science - Massage Therapy

Harrison College - Indianapolis

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Tryphaena Hernandez