Tina Scott

Roberts Hawaii

Honolulu, HI

06.2001 - Current

Provided leadership and guidance to subordinate managers and supervisors.
Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
Coordinated activities between different departments to ensure successful completion of projects.
Developed training programs for new employees as well as existing staff members.
Set goals and expectations for direct reports using performance review process, holding staff accountable.
Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
Managed day-to-day operations of a large staff in multiple departments.
Implemented tools to evaluate training effectiveness and identify additional learning opportunities.
Conducted evaluations of training courses to uncover areas in need of improvement.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Ensured compliance with applicable laws by providing mandatory safety training courses.
Mentored team members to succeed and advance within department and company.
Built relationships with stakeholders to identify training needs and develop customized solutions.

Summary