Tsehaywork Abebe
Portland,Oregon
Summary
Offering strong foundation in organizational skills and administrative support, eager to learn and develop in professional office environment. Brings proactive approach to managing schedules and handling communications, ensuring efficient office operations. Ready to use and develop my skills in office software and document management in Office Administrative Assistant role.
Overview
8
8
years of professional experience
Work History
Office Administrative Assistant
Multnomah County
05.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Facilitated open communication channels between team members and management, ensuring any potential issues were addressed in a timely manner.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Guest Service Agent
Porter Hotel
08.2022 - Current
- Assisted guests with reservations, modifications, and cancellation to meet travel needs
- Handled cash transactions, balancing daily reports at the end of each shift
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction through the process
Lead Bank Teller
KeyBank
07.2021 - 08.2022
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Provided customers with appropriate literature on banking products and services
- Mentored newly hired team members on appropriate responses to patron questions
- Created teller schedule to keep weekly and weekend shifts properly staffed
- Replenished ATM funds in empty canisters prior to validation process
Lead Caregiver
Quad Inc.
05.2020 - 06.2021
- Worked to improve and enhance patient lives through effective and compassionate care
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Helped clients manage money, pay bills and shop for groceries or personal items
- Determined specific needs and provided most appropriate level of services for patient well-being
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Associate Banker
JPMorgan Chase
06.2019 - 05.2020
- Organized, stocked and maintained teller window area
- Maintained teller drawer to perform bank transactions
- Identified sales opportunities and referred customers to branch partners in financial services
- Promoted products or services to each customer to consistently achieve sales targets
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Customer Service Representative
Hertz Rent a Car
05.2017 - 05.2019
- Implemented up-selling strategies such as recommending product and complementary purchases to boost revenue
- Provided primary customer support to internal and external customers in fast-paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Greeted customers at front desk and engaged in pleasant conversations while managing rental process
Education
Bachelor of Arts - Business Administration
Portland State University
Portland, OR06-2026
Skills
- Data entry
- Microsoft office
- Billing and invoicing
- Administrative support
Timeline
Office Administrative Assistant
Multnomah County
05.2024 - Current
Guest Service Agent
Porter Hotel
08.2022 - Current
Lead Bank Teller
KeyBank
07.2021 - 08.2022
Lead Caregiver
Quad Inc.
05.2020 - 06.2021
Associate Banker
JPMorgan Chase
06.2019 - 05.2020
Customer Service Representative
Hertz Rent a Car
05.2017 - 05.2019
Bachelor of Arts - Business Administration
Portland State University
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