Tselane Brown
Missouri City,TX
Summary
Highly organized Customer Care Representative with excellent clerical abilities and friendly demeanor. Prepared to bring 8 years of relevant experience and proficiency in Microsoft. Strong multitasking, communication and interpersonal skills. Devoted to delivering quality service and exceeding expectations.
Overview
12
12
years of professional experience
Work History
Preschool Teacher
The Mays School
2021.10 - Current
- Established positive communication with parents in daily conversation and formal conferences.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Applied play-based strategies to provide diverse approaches to learning.
- Implemented age-appropriate curricula to meet needs of young learners.
- Assisted and supervised 21 children through entire school day.
- Maintained organized, fun and interactive classroom to help children feel safe.
Assistant Site Coordinator/Site Coordinator
FBISD Extended Learning
2019.08 - 2021.09
- Coordinated site evaluations, documented issues and escalated to executive teams as needed
- Scheduled and organized staff to cover all necessary duties during daily activities
- Exercised precise communications with students, teachers, parents, and school administrators regarding Extended learning
- Coordinated special events for showcases and parent nights
- Counseled students about expectations and policies
- Developed forms and incentives to advance day to day productivity and create positive atmospheres.
Trainer
FBISD Extended Learning
2018.08 - 2019.06
- Demonstrated Extended learnings' expectations of effective group leaders
- Mentored new hires, resulting in stronger staff development and increased productivity
- Performed evaluations of content in order to enhance delivery and improve effectiveness.
Group Leader
FBISD Extended Learning
2017.08 - 2018.06
- Built positive relationships with students through active listening and Incentive programs
- Instituted Active monitoring to keep students safe and secure, whether in the classroom, outside or in the gym
- Supported Social and behavioral development in students.
Office Manager/Insurance Agent
Cypress Insurance Agency
2014.05 - 2017.05
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
- Maintained high standards of customer service by building relationships with clients
- Responded to numerous customer calls swiftly to resolve issues and answer questions
- Maintained computer and physical filing systems
- Optimized organizational systems for payment collections, AP/AR, deposits, recordkeeping, and ordering supplies.
Front Desk Coordinator
B&B Tax Services
2012.01 - 2014.04
- Scheduled appointments in computer system and greeted guests at front desk.
- Engaged in pleasant conversations while managing check-in process.
- Maintained office supplies by taking inventory and completed orders for low-stock items.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Collected payments for tax services rendered.
Education
Elementary Education -
Louisiana State University And A&M College
Baton Rouge, LAHigh School Diploma -
Lawrence E Elkins High School
Missouri City, TX06.2010
Skills
- Staff Training
- Data Entry
- Complex Problem Solving
- Critical Thinking
- Curriculum Development
- Staff Leadership
- Organization
- Customer service
- Creativity
- Policy Implementation
- Complaint Resolution
- Time Management
Timeline
Preschool Teacher
The Mays School
2021.10 - Current
Assistant Site Coordinator/Site Coordinator
FBISD Extended Learning
2019.08 - 2021.09
Trainer
FBISD Extended Learning
2018.08 - 2019.06
Group Leader
FBISD Extended Learning
2017.08 - 2018.06
Office Manager/Insurance Agent
Cypress Insurance Agency
2014.05 - 2017.05
Front Desk Coordinator
B&B Tax Services
2012.01 - 2014.04
Elementary Education -
Louisiana State University And A&M College
High School Diploma -
Lawrence E Elkins High School
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