Tseng-shen Hsu
La Crescenta-Montrose,CA
Summary
Accomplished Senior Full Stack Engineer with a proven track record at Barnes & Noble Education, enhancing user experiences and optimizing performance. Expert in responsive web design and Node.js, with exceptional problem-solving abilities. Spearheaded accessibility initiatives, significantly improving usability. Skilled in collaboration and critical thinking, driving innovative solutions and efficient project execution. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Insurance Agent / Producer
AO Globe Life
07.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Senior Full Stack Engineer
Barnes & Noble Education (Student Brands)
11.2014 - 05.2023
- Performed development, debugging, optimization and automation to support implementation of products and applications.
- Understood full technology stack and underlying applications, services and databases, resulting in optimal program performance.
- Followed and supported change management practices and internal controls standards.
- Analyzed work to generate logic for new systems, procedures and tests.
- Worked with product managers to define requirements and troubleshoot issues and architected and implemented new engineering applications to meet needs.
- Developed user-friendly interfaces using HTML, CSS, JavaScript, Node.js, React, and other front-end technologies for seamless user experience.
Senior Web Application Developer
Equate Media
04.2012 - 11.2014
- Enhanced user experience by designing and implementing responsive web applications.
- Collaborated with cross-functional teams to develop innovative solutions for complex client requirements.
- Architected reusable components for efficient utilization across multiple projects, reducing overall development time.
- Championed accessibility initiatives within the organization, leading to increased usability for all users regardless of ability or device type.
- Reduced server load by optimizing front-end assets with minification and compression techniques.
Education
Bachelor of Science - Computer Science
University of California, Irvine
Irvine, CA12.2010
Skills
- Responsive Web Design
- Performance Optimization
- Nodejs Experience
- Git Version Control
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
Customer service
Licensed insurance agent
Life insurance
Negotiation
Project management
Programming
Technical writing
Client relations
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefitsPaid time offWork from home optionPersonal development programs401k matchPaid sick leaveFlexible work hoursCompany CultureWork-life balanceTimeline
Insurance Agent / Producer
AO Globe Life
07.2024 - Current
Senior Full Stack Engineer
Barnes & Noble Education (Student Brands)
11.2014 - 05.2023
Senior Web Application Developer
Equate Media
04.2012 - 11.2014
Bachelor of Science - Computer Science
University of California, Irvine
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