Tshamba Webb
Hemet,US
Summary
Dedicated and detail-oriented Customer Service and Administrative Professional with over 15 years of experience in client support, schedule coordination, high-volume communication management, and staff training. Proven ability to thrive in fast-paced environments while consistently delivering accuracy, professionalism, and exceptional customer service. Strong team player recognized for enhancing processes and contributing to overall business success through effective collaboration and innovative solutions. Committed to fostering positive client relationships and driving operational efficiency.
Overview
23
23
years of professional experience
Work History
Confirmation Coordinator /Trainer Coordinator
Appstar Financial
San Diego, CA, US
06.2010 - 10.2025
- Ensured compliance with company guidelines.
- Implemented real-time process monitoring.
- Monitored and confirmed 60-70 appointments daily,
- Coordinated confirmation processes to ensure timely and accurate client communication.
- Developed and maintained comprehensive tracking systems for confirmations and client follow-ups.
- Trained new staff on confirmation protocols, promoting adherence to best practices and standards.
Scheduling Coordinator /Sales Team Leader
Appstar Financial
San Diego, CA, US
05.2006 - 06.2010
- Scheduled appointments with clients, ensuring optimal time management and efficiency.
- Collaborated with sales teams to streamline communication processes and enhance client outreach.
- Developed scripts and templates for effective communication during phone outreach efforts.
- Trained new staff on appointment-setting protocols, fostering a cohesive team environment.
- Trained and mentored 5 new personnel hired to fulfill various roles.
Recruiter Specialist
Luth Research, LLC
San Diego, CA, US
08.2002 - 12.2004
- Streamlined recruitment processes to enhance candidate experience and reduce time-to-hire.
- Managed communication between clients and service teams to ensure timely responses.
- Utilized scheduling software to maintain accurate and up-to-date appointment records.
- Answered phone calls and answered questions from potential customers.
Education
Some College (No Degree) - Business Management
University of Phoenix
CA, USAGeneral Studies - High School - undefined
McLaren High School
CA, USA01.1985
Skills
- Communication skills
- Computer skills
- Attention to detail
- Time management
- Multitasking
- Problem solving
- Business Development
- Data Entry
- Detail-oriented
- Problem-solving skills
- Analytical thinking
- Decision-making
- Team collaboration
- Customer service
- Quality improvements
Languages
English
Full Professional