Alyssa Urias
Hemet,CA
Summary
Dynamic Patient Care Coordinator with a proven track record at Western Dental & Orthodontics, excelling in HIPAA compliance and patient relations. Enhanced appointment scheduling efficiency, reducing errors significantly. Known for exceptional customer service and critical thinking skills, fostering a collaborative environment that prioritizes patient satisfaction and care continuity.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Western Dental & Orthodontics
Temecula, CA
09.2024 - 12.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Assisted patients with insurance verification and billing inquiries to enhance satisfaction.
- Maintained accurate patient records in electronic health systems for compliance and quality care.
- Collaborated with dental teams to streamline communication and improve patient flow.
- Trained new staff on office procedures and software applications to ensure seamless operations.
- Implemented process improvements that reduced appointment scheduling errors by enhancing accuracy.
- Mentored junior coordinators, fostering a collaborative environment focused on exceptional patient care delivery.
- Led initiatives to optimize patient intake procedures, resulting in increased efficiency and satisfaction rates.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Administrative Assistant
Career Care Institute
Moreno Valley, CA
01.2022 - 05.2024
- Managed scheduling and calendar coordination for executive team to optimize time efficiency.
- Assisted in the preparation of reports and presentations, ensuring accuracy and clarity.
- Supported daily office operations by organizing documents and maintaining filing systems.
- Handled correspondence and communications, prioritizing urgent matters effectively.
- Developed streamlined processes for data entry, enhancing overall workflow efficiency.
- Provided training and support to new staff on administrative procedures and software tools.
- Coordinated logistics for meetings and events, securing venues and managing attendees' needs.
- Implemented inventory management system to track office supplies, reducing costs through efficient ordering practices.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Admin Assistant
Anthem Memory Care
Murrieta, CA
01.2019 - 05.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Assisted patients with insurance verification and billing inquiries to enhance satisfaction.
- Maintained accurate patient records in electronic health systems for compliance and quality care.
- Collaborated with dental teams to streamline communication and improve patient flow.
- Trained new staff on office procedures and software applications to ensure seamless operations.
- Implemented process improvements that reduced appointment scheduling errors by enhancing accuracy.
- Mentored junior coordinators, fostering a collaborative environment focused on exceptional patient care delivery.
- Led initiatives to optimize patient intake procedures, resulting in increased efficiency and satisfaction rates.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
Education
Associate of Science - Cardiac Sonography
High Desert Medical
Temecula, CASkills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Insurance verification
- Attention to detail
- Patient care
- Patient care coordination
- Patient confidentiality
- Verbal and written communication
- Patient education
- Patient records management
- Medical terminology
- Scheduling
- Goal setting
- Patient documentation
- Follow-up care
- Patient safety
- Documentation
- Patient registration
- Filing and recordkeeping
- Proficient in software
- Payment collection
- Relationship building
- Office administration
- Policy compliance
- Creative problem solving
- Care planning
- Articulate communication
- New hire training
- Healthcare operations
- Strategic planning
- Claims processing
- Insurance practices
Timeline
Patient Care Coordinator
Western Dental & Orthodontics
09.2024 - 12.2025
Administrative Assistant
Career Care Institute
01.2022 - 05.2024
Admin Assistant
Anthem Memory Care
01.2019 - 05.2022
Associate of Science - Cardiac Sonography
High Desert Medical