JEANETTE BANUELOS

Medical assistant 10/2018- 11/2021

Referral coordinator 11/2021-12/2022

Clinic Supervisor / Manger 12/2022-1/2024

Advanced procedure coordinator 2/2024 to Present

• Administered patient care, ensuring comfort and addressing concerns effectively.
• Coordinated procedure implementation across departments to enhance operational efficiency.
• Coordinated patient referrals to ensure timely access to specialized care.
• Assisted in patient intake procedures, ensuring accurate data collection and confidentiality.
• Managed appointment scheduling using electronic health record systems to optimize workflow efficiency.

• Assisted physicians in clinical procedures, ensuring patient comfort and safety.
• Managed patient scheduling and coordinated follow-up appointments efficiently.
• Conducted preliminary patient assessments, documenting vital signs and medical histories accurately.
• Trained new staff on office protocols, enhancing team productivity and service quality.
• Maintained electronic health records with meticulous attention to detail and confidentiality standards.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

• Supervised daily operations of medical assistant team, ensuring high-quality patient care and efficient workflow.
• Developed and implemented training programs for new medical assistants, enhancing team competency and performance.
• Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
• Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
• Precepted newly hired medical assistants to train each on office procedures and important tasks.

• Educated patients on treatment plans, medications, and preventive care practices effectively.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Implemented workflow improvements to streamline patient intake processes and reduce wait times.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.

• Review patient chart: medical history, Preparation of medical documentation and response, pull patient chart for the day, Insurance verification, Familiar with paper charts, Answer phones, file, scheduling