Tshering Sherpa
Elmhurst,NY
Summary
Accomplished Restaurant Manager with a proven track record at Jewel of Himalaya, adept in team management and inventory control. Excelled in enhancing customer engagement and streamlining operations, achieving significant improvements in service quality and efficiency. Skilled in POS system operation and staff leadership, consistently delivering exceptional dining experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Jewel of Himalaya
08.2020 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Bartender
Jewel of Himalaya
11.2022 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Restaurant Manager
Jewel Of Himalaya Yorktown
02.2017 - 08.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Server
Jewel Of Himalaya Yorktown
01.2016 - 02.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Arts - Economics
Queens College
Flushing, NY08-2022
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Shift management
- Menu development
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Languages
Urdu
Full Professional
Nepali
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
Jewel of Himalaya
11.2022 - 06.2023
Restaurant Manager
Jewel of Himalaya
08.2020 - Current
Restaurant Manager
Jewel Of Himalaya Yorktown
02.2017 - 08.2020
Server
Jewel Of Himalaya Yorktown
01.2016 - 02.2017
Bachelor of Arts - Economics
Queens College
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