Tsigereda Tisiano
Addis Ababa,14
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the private industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
10
10
years of professional experience
Work History
Casher and Customer Service Representative
Nazareth School
02.2013 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Associate of Applied Science - Secretarial Science Office Management
Royal College
Addis Ababa, Ethiopia 07.2004
Skills
- Shipping Procedures Understanding
Training Development Aptitude
- Account Management
- Calendaring
- Customer Relations
- Document Control
- Technical Support
- Order Processing
- Receiving Support
- Administrative Support
- Call Center Operations
- Microsoft Excel
- Typing Proficiency
- Filing
- Problem-Solving Ability
- Microsoft Word
- Customer Service
Languages
English
Professional Working
Timeline
Casher and Customer Service Representative
Nazareth School
02.2013 - Current
Associate of Applied Science - Secretarial Science Office Management
Royal College
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