Tsigeweini Abrha Berhe
Atlanta,GA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably as a Front Desk Receptionist at DATAMATX. Excelled in creating welcoming environments and streamlining check-in processes, demonstrating proficiency in Microsoft Office and exceptional interpersonal skills. Proven track record of enhancing guest satisfaction and improving operational efficiency.
Overview
14
14
years of professional experience
Work History
Banquet Server on Call
Hilton Alphareta
11.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Arranged linens and table settings according to seating plan and event theme.
Restaurant Server
Emory Conference Center
09.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Front Desk Receptionist
DATAMATX
07.2020 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Greeted visitors warmly, creating positive first impression of organization.
Server
Abol Restaurant
07.2019 - 05.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Improved dining experience by providing prompt, attentive service to guests.
- Streamlined order-taking process to minimize wait times for diners.
Server
Solna Sjukhus
03.2012 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Some College (No Degree) -
Silviahemmet Foundation
Stockholm, SDNurse assistant Diploma -
University in Ethiopia
Ethiopia01-2009
Elementary school -
Sheba University
Ethiopia01-2003
Skills
- Expense Reporting
- Cleaning and sanitizing
- Positive attitude
- Food safety
References
Available upon request
Languages
English
Professional Working
Timeline
Banquet Server on Call
Hilton Alphareta
11.2024 - Current
Restaurant Server
Emory Conference Center
09.2024 - Current
Front Desk Receptionist
DATAMATX
07.2020 - 07.2024
Server
Abol Restaurant
07.2019 - 05.2020
Server
Solna Sjukhus
03.2012 - 05.2019
Nurse assistant Diploma -
University in Ethiopia
Some College (No Degree) -
Silviahemmet Foundation
Elementary school -
Sheba University