Tsutsumi Chen
New York,NY
Summary
Experienced sales leader and visual merchant skilled at fostering a positive workplace environment, developing talent, building customer loyalty, and creating a strong store culture and atmosphere. Focused in customer experience, visual merchandising, and talent development. A motivational, driven, and strategic planner with a demonstrated record of retail success.
Overview
14
14
years of professional experience
Work History
Sales Leader
Express LLC
08.2023 - Current
- Drive sales growth by consistently meeting targets, boosting conversion rates by 2% since August 2023.
- Deliver an exceptional customer experience and store environment.
- Analyze sales reports to create action plans, strategize to maximize sales, and create accountability with my team.
- Map and execute floor layouts to maximize potential.
- Maintain a positive store culture and an impactful store environment.
- Delegated work to employees based on individual strengths and unique training.
- Built a loyal customer base by delivering excellent service and maintaining brand standards.
- Managed the sales floor during peak times to assist customers and drive the customer experience.
Sales & Service Coordinator
Sephora
01.2023 - 08.2023
- Coordinated sales initiatives that enhanced customer engagement, leading to noticeable improvements in store conversion rates.
- Fostered a positive team environment, encouraging collaboration and boosting overall morale among staff.
- Analyzed customer feedback to optimize service protocols, ensuring tailored experiences that increased client satisfaction.
- Driving substantial improvements in foot traffic and elevating overall sales performance.
- Developed streamlined checkout processes, significantly reducing wait times and enhancing the overall customer experience.
- Cultivated a customer-centric atmosphere by actively listening to client needs, resulting in marked gains in repeat business.
Operations Expert
Express LLC
01.2022 - 01.2023
Sales Leader
UNIQLO
11.2020 - 01.2022
Sales Professional
INFINITI of Hanover
06.2019 - 10.2019
Mobile Sales Consultant
Best Buy
10.2014 - 11.2015
Brand Representative
Hollister Co.
08.2011 - 01.2015
Education
No Degree -
Middlesex Community College
Lowell, MAHigh School Diploma -
Alvirne High School
Hudson, NH06-2012
Skills
- Visual Merchandising
- Loss Prevention
- Management of 30 employees
- Coaching & Team Development
- Omni-Channel Operations
- Objection Handling
- Revenue Generation
- Merchandise Flow
- Fluent in English & Khmer
- Sales Supervision
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Adaptability and Flexibility
- Recruiting
Timeline
Sales Leader
Express LLC
08.2023 - Current
Sales & Service Coordinator
Sephora
01.2023 - 08.2023
Operations Expert
Express LLC
01.2022 - 01.2023
Sales Leader
UNIQLO
11.2020 - 01.2022
Sales Professional
INFINITI of Hanover
06.2019 - 10.2019
Mobile Sales Consultant
Best Buy
10.2014 - 11.2015
Brand Representative
Hollister Co.
08.2011 - 01.2015
No Degree -
Middlesex Community College
High School Diploma -
Alvirne High School
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