Teanna Simmons
Raleigh,NC
Summary
Skilled assistant manager and certified nursing assistant with 15+ years of experience in healthcare and customer service sectors. Ability to lead teams, enhance operational efficiency, and deliver exceptional patient care. Committed to fostering a supportive environment while driving productivity and customer satisfaction.
Experienced with aircraft ground handling and support equipment operation. Utilizes effective communication and coordination to ensure timely and safe aircraft turnaround. Knowledge of safety protocols and procedures essential for ramp operations.
Authorized to work in the US for any employer
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager
United Skates of America-Raleigh
03.2023 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Collaborated with marketing department on promotional activities to drive foot traffic and increase sales revenue by XX%
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
Ramp Agent
Delta Air Lines, Inc
08.2021 - 03.2025
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
CNA - Certified Nursing Assistant
Favorite Healthcare Staffing-Boston, MA
12.2001 - Current
- Provide Patient care in both a long-term and acute facilities
Residential Counselor
Vinfen-Boston, MA
03.2020 - 04.2022
- Provided daily care and support to residents in a residential facility
- Assisted residents with personal hygiene tasks, including bathing, grooming, and dressing
- Administered medications according to prescribed schedules and ensured proper documentation
- Assisted with meal planning, preparation, and feeding as needed
- Supported residents in participating in recreational activities and social events
- Maintained a clean and safe living environment for residents by performing housekeeping duties
- Provided emotional support and companionship to residents on a daily basis
- Responded promptly to emergency situations or medical crises, following established protocols
- Implemented safety measures such as fall prevention strategies for elderly residents
- Coordinated transportation arrangements for medical appointments or outings
Supported Housing Specialist
Bay Cove Human Services, Inc.-Boston, MA
09.2018 - 10.2019
- Assist people living in scattered site independent housing, with everyday life skills. Provide clinical and programmatic documentation. Provide crisis intervention support and counseling in a friendly and compassionate manner. Maintain all appointments with individuals. Offer services in a manner that is sensitive and responsive to each individual's cultural, linguistic and lifestyle needs and preferences. Provides specialized training and instruction to individuals and coworkers on an assigned basis.
Ramp Agent
Piedmont Airlines-Boston, MA
01.2016 - 09.2018
- Load, unload, and transport baggage, mail, and cargo to and from aircraft, responsible for on-time connections for bags and passengers on flights in and out of the airport
CNA - Certified Nursing Assistant
St Patrick Manor-Framingham, MA
06.2015 - 02.2016
- Provide assistance with the activities of daily living and personal care. Responsible for the safety of the residents under a nurse supervision.
Inventory Coordinator
Metropolitan Linen Services-Haverhill, MA
12.2012 - 02.2015
- Manage inventory for uniforms department
- Receive, store, and issue uniforms items from stockroom. Keep records and compile stock reports.
Server
Rocky Top Catering
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High school diploma -
Skills
- Customer service
- Money handling
- Staff supervision
- Team leadership
- Vital signs monitoring
- Patient-focused care
- Direct patient care
- Safety procedures
- Cargo handling
- Weight/balance loading
- Ground support equipment operation
- Aircraft marshalling
- Ramp service
- Pushback and towing
Certification
- Driver's License
- First Aid Certification
- CNA
- CPR Certification
- BLS Certification
Timeline
Assistant Manager - United Skates of America-Raleigh
03.2023 - Current
Server - Rocky Top Catering
10.2022 - Current
Ramp Agent - Delta Air Lines, Inc
08.2021 - 03.2025
Residential Counselor - Vinfen-Boston, MA
03.2020 - 04.2022
Supported Housing Specialist - Bay Cove Human Services, Inc.-Boston, MA
09.2018 - 10.2019
Ramp Agent - Piedmont Airlines-Boston, MA
01.2016 - 09.2018
CNA - Certified Nursing Assistant - St Patrick Manor-Framingham, MA
06.2015 - 02.2016
Inventory Coordinator - Metropolitan Linen Services-Haverhill, MA
12.2012 - 02.2015
CNA - Certified Nursing Assistant - Favorite Healthcare Staffing-Boston, MA
12.2001 - Current
- High school diploma,
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