Ethan Jolley
Fate
Summary
Goal-oriented Sales and Service Specialist with proven expertise in customer service and CRM proficiency. Demonstrated success in providing customized solutions and enhancing customer satisfaction.
Dynamic professional with a strong background in sales management and teamwork. Known for effective communication and problem-solving skills, driving improved service delivery and achieving higher conversion rates through tailored client solutions.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Sales and Service Specialist
Firestone Complete Auto
Rowlett, TX
09.2023 - 05.2026
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in sales processes, promoting products and services to enhance customer satisfaction.
- Managed cash register operations, ensuring accurate transactions and maintaining financial integrity.
- Collaborated with team members to streamline service delivery, improving overall workflow efficiency.
- Conducted vehicle inspections and assessments, ensuring compliance with safety standards and quality assurance.
- Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.
- Created customized solutions for clients'' unique needs, ensuring a tailored approach that resulted in higher conversion rates.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
Automotive Technician
Kwik Kar Oil And Lube
Garland, TX
04.2022 - 08.2023
- Diagnosed and repaired automotive issues using advanced diagnostic tools and equipment.
- Performed routine maintenance services, including oil changes, fluid checks, and tire rotations.
- Assisted in training junior technicians on proper repair techniques and safety protocols.
- Maintained detailed service records to ensure compliance with company standards and customer expectations.
Lube Technician
Valvoline Instant Oil
Rockwall, TX
08.2020 - 04.2022
- Performed oil changes and fluid checks efficiently to ensure optimal vehicle performance.
- Maintained cleanliness and organization of work area to promote safety and productivity.
- Assisted in training new technicians on proper service procedures and safety protocols.
- Conducted thorough inspections of vehicles to identify maintenance needs and recommend services.
Education
High School Diploma -
Rockwall Highschool
Rockwall, TXSkills
- Sales presentations
- CRM proficiency
- Cold calling
- Performance tracking
- Goal oriented
- Sales management
- Contact follow-up
- Teamwork and collaboration
Accomplishments
- Achieved Highest Ranked SSS in the District through effectively helping with Sales and Service.
- Supervised team of 4-10 staff members.
Certification
- Certified Automotive Technician, Firestone - 2.5 Years
Timeline
Sales and Service Specialist
Firestone Complete Auto
09.2023 - 05.2026
Automotive Technician
Kwik Kar Oil And Lube
04.2022 - 08.2023
Lube Technician
Valvoline Instant Oil
08.2020 - 04.2022
High School Diploma -
Rockwall Highschool