Tu Ha
Shoreline,WA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Knowledgeable in project management principles, business processes and customer service best practices. Self-motivated with proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.
Overview
4
4
years of professional experience
Work History
Product Service Coordinator
Grainlogic
06.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Service Manager
SPS Global - Outsourcing And Offshoring Consulting
05.2022 - 05.2023
- Successfully manage a quality control team of 30 FTEs across multiple units for a data classification project (Client: Circana - Market Research Consultant)
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Ensure high-quality work and adherence to industry standards through quality control measures as a top priority for the project, along with meeting SLAs.
Production Assistant Freelance
Commercial Videos, Viral Clips And MV Projects
06.2021 - 04.2022
- Efficiently managed actors and distributed schedules. Assisted in production tasks to ensure smooth operations by handling production inquiries.
Administration & Sales Executive
Embassy Education Group
10.2020 - 01.2022
- Managed collaboration between the project owner and development team for the creation of an E-commerce website
- Developed an operation process and B2C business model for Embassy Education’s business unit (B2C & B2B, Franchise and Licensing, Teacher and Schedule, Operating activities). Planned and arranged internal & external events.
- Worked directly with potential B2B customers and supported the entire sales process in promoting Embassy Education creative enrichment programs and negotiated contracts with the aim of maximizing profits (K-12 and University).
Education
Bachelor of Engineering - Logistics & Supply Chain Management
International University - VNU
Ho Chi Minh City, Vietnam04.2019
Skills
- Customer Service
- Problem-solving
- Decision-making
- Business Operations
- Risk Management
- Data Entry
- Relationship Building
- Project Coordination
- Staff Supervision
- Multitasking and Organization
- Quality Assurance
Languages
Vietnamese
Native or Bilingual
Accomplishments
Best Manager of Quarter 2, 2022 SPS Global - Outsourcing and Offshoring Consulting Aug 2022
Timeline
Product Service Coordinator
Grainlogic
06.2023 - Current
Service Manager
SPS Global - Outsourcing And Offshoring Consulting
05.2022 - 05.2023
Production Assistant Freelance
Commercial Videos, Viral Clips And MV Projects
06.2021 - 04.2022
Administration & Sales Executive
Embassy Education Group
10.2020 - 01.2022
Bachelor of Engineering - Logistics & Supply Chain Management
International University - VNU