Microsoft Excel
Tuanita Bonner
Medical Office Professional
Petersburg,VA
Summary
Dynamic Billing Charges Specialist with a proven track record at Pulmonary Associates Of Richmond, enhancing customer satisfaction through expert problem-solving and meticulous documentation management. Recognized for increasing revenue recovery and fostering team collaboration, I excel in analytical thinking and maintaining compliance, ensuring efficient billing processes and high-quality service delivery.
Overview
5
5
years of professional experience
Work History
Billing Charges Specialist
Pulmonary Associates Of Richmond
07.2023 - 08.2024
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Increased efficiency by automating routine tasks with software solutions.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Billing Office Specialist
Pulmonary Associates Of Richmond
02.2023 - 07.2023
- Contributed to business growth by identifying areas for improvement within billing processes and recommending innovative solutions accordingly.
- Increased revenue recovery with thorough analysis of outstanding balances and proactive collection efforts.
- Managed high-volume workload, consistently meeting deadlines while maintaining attention to detail and accuracy.
- Ensured compliance with company policies, state regulations, and industry standards through regular auditing of billing records.
- Exhibited strong organizational skills when managing multiple priorities simultaneously within a fast-paced environment.
- Supported financial stability through timely preparation and submission of reports detailing account statuses and collection activities.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices to process medical records requests
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
Hospice Billing Specialist Ist
Crater Community Hospice
04.2022 - 12.2022
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of customer payments.
- Generated monthly billing and posting reports for management review.
Admissions Coordinator
Medical Facilities Of America
11.2021 - 04.2022
- Provided exceptional customer service during phone and in person interactions with prospective patient referrals and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with Admissions Director to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
Rehabilitation Specialist
Trustcare Home Medical
12.2020 - 08.2021
- Participated in ongoing professional development opportunities, staying current with best practices in the field of rehabilitation.
- Conducted thorough assessments to determine appropriate treatment goals and interventions for each patient.
- Provided emotional support and encouragement, fostering a positive environment for patients during their rehabilitation journey.
- Evaluated and screened patients to determine needs and provide necessary support.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Served as a patient advocate, liaising between patients and healthcare providers to ensure all needs were met during the course of treatment.
- Mentored junior staff members to enhance overall team performance and improve patient care quality.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
Education
Bachelor In Business Administration - Health Administration
Colorado Technical University
Colorado Springs, CO 09.2021
Associate Of Business Administration - Business Administration
Colorado Technical University
Colorado Springs, CO03.2019
Certificate - Medical Coding
Brightpoint Community College
Chester, VA11.2018
Certificate - Medical Assistant
ECPI Medical Careers Institute
Richmond, VA2003
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Team collaboration
- Self motivation
- Time management
- Multitasking
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Task prioritization
- Relationship building
- Active listening
- Reliability
- Issue research
- Effective communication
- Professionalism
- Adaptability
Work Preference
Work Type
Full TimeContract WorkPart TimeGig WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekCompany CultureTeam Building / Company RetreatsSoftware
Microsoft Powerpoint
Microsoft Word
Microsoft Outlook
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Billing Charges Specialist
Pulmonary Associates Of Richmond
07.2023 - 08.2024
Billing Office Specialist
Pulmonary Associates Of Richmond
02.2023 - 07.2023
Hospice Billing Specialist Ist
Crater Community Hospice
04.2022 - 12.2022
Admissions Coordinator
Medical Facilities Of America
11.2021 - 04.2022
Rehabilitation Specialist
Trustcare Home Medical
12.2020 - 08.2021
Bachelor In Business Administration - Health Administration
Colorado Technical University
Associate Of Business Administration - Business Administration
Colorado Technical University
Certificate - Medical Coding
Brightpoint Community College
Certificate - Medical Assistant
ECPI Medical Careers Institute
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