Tuba Orhan
Refund Specialist
Cedar Grove,NJ
Summary
Dedicated administrative professional skilled in handling multiple projects with high-pressure deadlines. Proficient with accounting systems and related computer software programs.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Refund Specialist
Sectigo
Roseland, NJ
04.2018 - 09.2022
- Responded refund requests of customers and partners through Sales Force
- Processed refund payments of customers and partners through different payment portals
- Followed up customer claims to resolve billing related problems
- Helped invoicing and payment processing operations.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
- Used data entry skills to accurately document and input statements.
Finance Expert
Scientific And Technological Research Institution
Ankara, Turkiye
10.2007 - 04.2015
- Prepared order of payments for science magazines.
- Managed procurement of goods and services for Department Head.
- Participated in and evaluated tenders related to the activities carried out by the Department
- Conducted contracts, advances and offsetting of the projects supported by the Department
Education
Bachelor of Science - Economics
Middle East Technical University
Ankara, Turkiye 09.1999 - 01.2002
Skills
Skilled in Sales Force
Reporting familiarity
Billing systems and software
Month-end closing procedures
Research and due diligence
Timeline
Refund Specialist
Sectigo
04.2018 - 09.2022
Finance Expert
Scientific And Technological Research Institution
10.2007 - 04.2015
Bachelor of Science - Economics
Middle East Technical University
09.1999 - 01.2002