Tucker Gleason
Bolivar,New York
Summary
Dynamic professional with a proven track record at Tmobile, excelling in mobile device management and customer service. Successfully enhanced team performance through effective training programs and improved inventory accuracy. Adept at leveraging sales data to drive strategic decisions, fostering positive customer engagement and maximizing promotional opportunities.
Overview
5
5
years of professional experience
Work History
Mobile Expert
Tmobile
Olean, NY
07.2025 - Current
- Assisted customers with mobile device selection and plan options.
- Provided technical support for troubleshooting device issues.
- Educated customers on device features and usage best practices.
- Maintained up-to-date knowledge of product offerings and promotions.
Manager
Gracies Primitives
Portville, NY
05.2021 - 05.2023
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Developed training programs for new staff, enhancing onboarding efficiency and team integration.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
Education
High School Diploma -
Bolivar Richburg
Bolivar, NY06-2021
Culinary/ Digital Media -
BOCES
Belmont, NY06-2021
Skills
- Mobile device management
- Cross-platform proficiency
- Real-time communication features
- Customer service
- Positive customer engagement
- Sales and promotions
Timeline
Mobile Expert
Tmobile
07.2025 - Current
Manager
Gracies Primitives
05.2021 - 05.2023
High School Diploma -
Bolivar Richburg
Culinary/ Digital Media -
BOCES