Tucker Kelly
Assistant retail manager
Duffield,VA
Summary
A Hardworking and positive team member eager to assist any company or client i am working with!
Overview
2
2
years of professional experience
Work History
Interim Book Department Lead/ Cashier
Ollies Bargain Outlet
Wise, VA
05.2022 - 10.2022
- Worked effectively in fast-paced environments.
- Kept sales floor and work space clean and easy to shop.
- Demonstrated respect, friendliness and willingness to help others.
- Strengthened communication skills through regular interactions with shoppers.
- Participated in team projects, learning efficiency in group led activities.
- Operated cash register, accepting cash, card, and written check transactions.
- Organized and tagged merchandise from truck shipments.
Restaurant Hostess/ Busser
Olive Garden
Kingsport, TN
12.2022 - 08.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Communicated with servers to ensure smooth transitions between tables, minimizing seating complications.
- Upheld a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm and friendly presence.
- Promptly communicating with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Quickly set up and disassembled large seating arrangements for parties or meetings
Assistant Store Manager
Claires Stores Inc
Kingsport, TN
02.2023 - Current
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Frequently carried out customized ear piercings for customers.
- Assisted and comforted piercing clients during and after piercing appointments.
- Changed and rotated promotion signs and images.
- Reset fixtures and moved departments efficiently and in a clean manner.
- Often worked shifts solitary, while multitasking and developing new skills.
Education
Union High School
Big Stone Gap, VA08.2018
Skills
- Customer Service
- Cleaning and Sanitizing
- Habitat Cleaning
- Pet Feeding and Care
- Time Management
- Pet Handling
- Customer Satisfaction
- Equine and livestock care
- Handling and raising Exotic animals
- Retail management
- Sculpting & painting
- Food preparation
Timeline
Assistant Store Manager
Claires Stores Inc
02.2023 - Current
Restaurant Hostess/ Busser
Olive Garden
12.2022 - 08.2023
Interim Book Department Lead/ Cashier
Ollies Bargain Outlet
05.2022 - 10.2022
Union High School