Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Tucker Wills

Sun City,AZ

Summary

Experienced and dedicated Supervisor with proven leadership skills and a track record of successfully managing teams to deliver exceptional customer service and maintain high-quality standards in facilities. As an experienced Outside Service Manager, I bring to the table a deep understanding of customer relations and team leadership. Skilled in developing and implementing operational processes, managing relationships, and troubleshooting issues. Proven track record of improving efficiency and increasing customer satisfaction through strategic planning and execution.

Overview

8
8
years of professional experience

Work History

Outside Service Supervisor

Blackstone Country Club
Peoria, Arizona
02.2023 - Current
  • Managed a team of 10 or more employees, ensuring that training and development needs were met.
  • Implemented new procedures to increase productivity and efficiency within the department.
  • Conducted performance reviews and provided constructive feedback to support employee growth.
  • Provided exceptional customer service, responding to guest needs, and resolving issues promptly.

General Contractor Assistant

Proven Concepts
Peoria, Arizona
12.2022 - 02.2023
  • Managed multiple construction projects from start to finish, ensuring timely completion.
  • Operated various hand and power tools to complete tasks efficiently and accurately.

Mail Center Supervisor

Yellowstone Club
Big Sky, Montana
03.2020 - 11.2022
  • Managed team of 5 mail clerks, sorted and distributed 1000+ pieces daily.
  • Trained staff in proper mail handling procedures.
  • Collaborated with vendors to ensure timely delivery of supplies.

General Laborer

TKW Services
Phoenix, Arizona
01.2017 - 01.2020
  • Demonstrated strong attention to detail and ability to follow instructions accurately.
  • Worked effectively in a fast-paced environment while maintaining a positive attitude.
  • Assisted in maintaining a clean and organized work area to promote safety and productivity.

Education

High School Diploma -

Liberty High School
Peoria, AZ
05-2016

Associate of Science - Business Management

Glendale Community College
Glendale, AZ

Skills

  • Customer service
  • Conflict resolution
  • Leadership
  • Communication
  • Organizational skills
  • Attention to detail
  • Team management
  • Time management

References

  • Kevin Burger, Mail Center Manager, Yellowstone Club, Big Sky, Montana, 406-539-5859
  • David Brown, Vice President of Residential Services, Big Sky, Big Sky, Montana, 406-641-0270
  • Laurie Hunt, International Director, Newmar Corp, 248-840-2885

References

References available upon request.

Timeline

Outside Service Supervisor

Blackstone Country Club
02.2023 - Current

General Contractor Assistant

Proven Concepts
12.2022 - 02.2023

Mail Center Supervisor

Yellowstone Club
03.2020 - 11.2022

General Laborer

TKW Services
01.2017 - 01.2020

High School Diploma -

Liberty High School

Associate of Science - Business Management

Glendale Community College

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