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Operations-focused General Manager with strong customer service leadership and a proven ability to manage day-to-day studio operations. Experienced in staff leadership, scheduling, onboarding, and performance management while consistently delivering an exceptional member experience. Known for creating a positive, welcoming studio environment, resolving client concerns professionally, and maintaining high service standards during periods of growth and transition.

Dynamic leader with a proven track record at McDonald's Restaurant, enhancing operational efficiency and team performance. Expert in operations management and leadership, I spearheaded initiatives that significantly increased sales and customer satisfaction. My strategic approach to staff training and development, coupled with innovative problem resolution techniques, consistently drove business growth and team cohesion.

Experienced and dependable manager with a strong record of leading teams, driving sales, and overseeing daily operations with efficiency and precision. Skilled in inventory management, vendor reconciliation, and financial accuracy, including deposits and till operations. Known for creating clear action plans, training new hires, and handling store resets and merchandising under tight deadlines. A proactive leader who maintains team accountability, resolves customer concerns, and ensures a smooth, high-performing retail environment.

Dynamic leader with over 20 years experience in restaurant management. Adept in operations management and financial acumen. Excelled in leading diverse teams across multiple restaurant concepts, enhancing customer satisfaction, optimizing cost control, and driving sales.


Tugba MACALLAN

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High school diploma - TOURISM HOTEL MANAGEMENT

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General Manager

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High school diploma - TOURISM HOTEL MANAGEMENT

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