Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certifications Courses
Certification
Languages
Timeline
Generic

Tugba Okkiran

Englewood,NJ

Summary

Experienced and detail-oriented Quality Coordinator with a strong background in medical billing, patient support, and operational training. Demonstrated expertise in claims processing, training development, and workflow optimization across a diverse range of 35+ pharmaceutical programs. Highly regarded for collaborative spirit, commitment to quality, and exceptional communication skills. Proven track record of performing accurate audits, inspections, and evaluations of products and processes. Smart analytical thinker consistently adhering to all standards and regulations. Flexible and responsible, capable of efectivley managing mutiple tasks.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Quality Coordinator

IQVIA
01.2024 - Current
  • Delivered onboarding training for new Medical Billers across 35+ pharmaceutical programs.
  • Created call audit forms, claim tracking logs, and visual flowcharts.
  • Developed program-specific guides and monitored team quality through coaching and audits.
  • Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
  • Assisted with quality control audits.
  • Developed educational materials used to train staff on QA standards.
  • Accomplished multiple tasks within established timeframes.

Medical Biller

IQVIA
06.2020 - 12.2023
  • Processed high-volume patients and providers claims.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Assisted patients and providers in resolving complex reimbursement issues.
  • Collaborated with cross-functional teams to improve billing accuracy.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.

Patient Services Representative

IQVIA
08.2018 - 06.2020
  • Supported patient onboarding and eligibility verification.
  • Ensured HIPAA-compliant documentation handling and smooth communication.
  • Responded to inquiries by directing calls to appropriate personnel.

Team Captain

Canoe Brook Country Club
01.2016 - 01.2018
  • Led a team of 18 at a private club serving 3,000+ members.
  • Coordinated weddings, VIP events, and large functions with service excellence.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Arranged linens and table settings according to seating plan and event theme.
  • Answered guest questions about event plans and food service choices.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

High School Diploma -

Icel
Mersin/ Türkiye
06-1998

Skills

  • Training and development for new hires
  • Expertise in medical billing processes
  • Training material production
  • Call and claims evaluation
  • Efficiency enhancement
  • Claims management and analysis
  • Program-specific user manuals
  • Regulatory compliance expertise
  • Coaching and performance evaluation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded the creation of visually engaging and structured PowerPoint training decks, streamlining the onboarding process and enhancing program knowledge retention across medical billing teams.
  • Built structured Excel-based call and claim audit forms, enabling systematic performance tracking, SLA adherence, and streamlined coaching initiatives across medical billing operations.

Certifications Courses

  • Certified Professional Coder (CPC), AAPC, 01/01/20 - 12/31/21
  • Excellence in Training & Development, IQVIA Internal Recognition
  • Learning Office 2024: Word, Excel, PowerPoint, Outlook
  • Introduction to Generative AI

Certification

  • CPC - Certified Professional Coder

Languages

English
Full Professional
Turkish
Native or Bilingual

Timeline

Service Quality Coordinator

IQVIA
01.2024 - Current

Medical Biller

IQVIA
06.2020 - 12.2023

Patient Services Representative

IQVIA
08.2018 - 06.2020

Team Captain

Canoe Brook Country Club
01.2016 - 01.2018

High School Diploma -

Icel

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Tugba Okkiran