Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tuiomaumi Muasau

Anchorage

Summary

Experienced with personalized care for individuals with special needs, ensuring their comfort and safety. Utilizes strong communication and problem-solving skills to address daily challenges and provide emotional support. Track record of fostering nurturing environment, enhancing quality of life for those in care.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Caregiver, Special Needs

Hearts and hands of care inc.
06.2024 - Current
  • Aid individuals with daily living functions and personal care demands.
  • Maintained a safe and clean environment for clients at all times.
  • Coordinated with team members to design customized care plans.
  • Monitored client health and reported changes to appropriate staff.
  • Observed, reported and documented patient status and care provided.
  • Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
  • Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
  • Participated in team meetings to discuss client progress and share information about new treatment strategies.

Bush Department

Walmart
12.2022 - 07.2025
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Engaged with team members to realize project targets and ensure timely completion.
  • Prepared and packed products for shipping according to company guidelines.
  • Inspected packages for accuracy and adherence to safety standards before shipment.
  • Instructed new packing assistants regarding proper equipment usage and safety practices in workplace.
  • Assisted with the packing of outgoing orders according to customer requirements.
  • Wrapped items securely using bubble wrap, foam, tape.

Material Handler

Federal Express
06.2022 - 12.2022
  • Collaborated with team members to meet daily shipping goals.
  • Followed safety protocols to ensure a secure working environment.
  • Received and distributed incoming materials to designated areas.
  • Reported any malfunctions or damages of material handling equipment promptly.
  • Supported other warehouse personnel in completing tasks efficiently.
  • Loaded completed orders on pallets according to delivery numbers.
  • Adhered strictly to company policies concerning the use of protective gear while on duty.

Delivery Driver

DoorDash
03.2020 - 06.2022
  • Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
  • Operated GPS and routing software to optimize delivery routes and reduce delays.
  • Maintained accurate delivery logs, documenting routes and customer interactions consistently.
  • Inspected vehicles regularly, ensuring compliance with safety standards and operational readiness.
  • Resolved customer inquiries and concerns professionally, fostering positive relationships and repeat business.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Assistant Manager

Holiday Stationstores
07.2016 - 04.2019
  • Assisted in managing daily operations and staff scheduling at convenience store.
  • Trained new employees on customer service and store policies.
  • Monitored cash handling procedures to ensure accuracy and security.
  • Collaborated with team members to maintain a clean and organized store environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Crew Member

DGS Delta Global Services
11.2017 - 03.2018
  • Maintained cleanliness and sanitation standards across assigned areas to ensure a safe environment.
  • Collaborated with team members to complete tasks promptly while adhering to established procedures.
  • Conducted routine inspections of facilities to identify areas needing attention or repairs.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.

Marketing Team Lead

Sams Club
03.2015 - 01.2018
  • Developed training programs for team members to improve marketing skills.
  • Coordinated promotional events to drive in-store traffic and product awareness.
  • Planned and organized events such as tradeshows, conferences, seminars.
  • Directed and supervised marketing staff to ensure all tasks are completed within deadlines.
  • Managed relationships with key stakeholders.
  • Conducted outbound calls to engage potential clients and gather information.
  • Scheduled appointments for sales representatives based on client interest levels.
  • Educated customers about features, benefits, advantages, pricing plans. of the services provided by the organization.

Crew Member

Holiday Gas Station
06.2014 - 03.2015
  • Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
  • Collaborated with team members to maintain cleanliness and organization of work areas.
  • Operated kitchen equipment safely while adhering to food safety standards.
  • Monitored inventory levels, ensuring timely restocking of supplies for smooth operations.
  • Implemented process improvements that enhanced service efficiency during peak hours.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated register to process payments and collect cash payment for order totals.

Assistant Manager

Wet Seal
08.2014 - 10.2014
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Managed and developed sales team.

Customer Service Representative

Walmart
08.2013 - 07.2014
  • Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
  • Trained new employees on customer service protocols and best practices.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Inspected returned items for quality assurance, identifying discrepancies and implementing corrective measures.

Associate

Americrops
03.2013 - 07.2013
  • Assisted in daily operations by organizing materials and supplies efficiently.
  • Conducted assessments to identify client needs and tailor support services accordingly.
  • Coordinated workshops on life skills, empowering clients toward self-sufficiency.
  • Advocated for individuals experiencing homelessness, providing emotional support and crisis intervention.

Special Needs Bus Aide

Forsythe Transportation
08.2011 - 06.2012
  • Communicated effectively with parents, drivers, and school staff regarding student needs.
  • Implemented safety protocols to secure wheelchairs and mobility devices on buses.
  • Provided support for students with disabilities during daily transportation routines.
  • Reported any incidents or concerns promptly to ensure student well-being.
  • Seated students and secured seatbelts, harnesses or other protective devices.
  • Greeted students and family members or caregivers at each stop.

Cell Phone Sales Representative

High Frequency Wireless
12.2009 - 09.2011
  • Assisted customers in selecting the right cell phone and accessories.
  • Demonstrated product features and capabilities to enhance customer knowledge.
  • Educated customers on service plans and promotions available.
  • Greeted customers, provided information about products and services.
  • Verified customer's identity before activating new devices.
  • Followed up with customers after purchase to ensure satisfaction with product and service received.

Telecommunications Sales Representative

SC Kiosk
06.2006 - 05.2009
  • Engaged customers by providing detailed product information and support.
  • Assisted in training new team members on sales techniques and product knowledge.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers in selecting the right cell phone and accessories.
  • Demonstrated product features and capabilities to enhance customer knowledge.
  • Educated customers on service plans and promotions available.
  • Processed transactions accurately using point-of-sale systems.

Cashier

Sam's Club
06.2008 - 12.2008
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Assisted members with product inquiries and store navigation.
  • Promoted membership benefits to enhance customer experience.
  • Kept checkout area clean and organized for optimal flow.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Assistant Teacher

Kids Corps Inc. Head Start
08.2006 - 01.2007
  • Assisted teachers in implementing daily lesson plans for diverse classrooms.
  • Supported children's learning through engaging activities and hands-on experiences.
  • Maintained classroom organization and prepared materials for lessons.
  • Helped maintain a safe and orderly learning environment.
  • Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
  • Protected confidential information related to staff and families.

Education

High School Diploma -

Smart Horizons Career Online Education Online
08.2025

Certificate - General Career Preparation

Smart Horizons Career Online Education Online
08.2025

Certificate - Computerized Office Specialized

Charter College
Anchorage, AK
03.2013

Skills

  • Clear communication
  • Exceptional customer service
  • Consistent dependability
  • Optimistic outlook
  • Commitment to continuous learning
  • Responsive to individual needs
  • Nurturing presence
  • Safety standards adherence

Timeline

Caregiver, Special Needs

Hearts and hands of care inc.
06.2024 - Current

Bush Department

Walmart
12.2022 - 07.2025

Material Handler

Federal Express
06.2022 - 12.2022

Delivery Driver

DoorDash
03.2020 - 06.2022

Crew Member

DGS Delta Global Services
11.2017 - 03.2018

Assistant Manager

Holiday Stationstores
07.2016 - 04.2019

Marketing Team Lead

Sams Club
03.2015 - 01.2018

Assistant Manager

Wet Seal
08.2014 - 10.2014

Crew Member

Holiday Gas Station
06.2014 - 03.2015

Customer Service Representative

Walmart
08.2013 - 07.2014

Associate

Americrops
03.2013 - 07.2013

Special Needs Bus Aide

Forsythe Transportation
08.2011 - 06.2012

Cell Phone Sales Representative

High Frequency Wireless
12.2009 - 09.2011

Cashier

Sam's Club
06.2008 - 12.2008

Assistant Teacher

Kids Corps Inc. Head Start
08.2006 - 01.2007

Telecommunications Sales Representative

SC Kiosk
06.2006 - 05.2009

Certificate - General Career Preparation

Smart Horizons Career Online Education Online

High School Diploma -

Smart Horizons Career Online Education Online

Certificate - Computerized Office Specialized

Charter College

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