Tun Chin Ang
New York,NY
Summary
Versatile and reliable, with a proven track record at Aramark for adapting to rapid changes and enhancing guest satisfaction, I bring expertise in banquet setup efficiency and hospitality service. My leadership in continuous improvement and training, alongside a knack for fostering customer relationships, underscores my commitment to excellence in the hospitality industry.
Overview
17
17
years of professional experience
Work History
Lead Banquet Server
Aramark
388 Greenwich St NY, NY 10013
02.2017 - Current
- Demonstrated flexibility in adapting to last-minute changes, including guest count adjustments, menu modifications, or event schedule alterations.
- Enhanced guest satisfaction by providing exceptional service and anticipating their needs during events.
- Promoted a culture of continuous improvement within the team by sharing best practices and suggesting new ideas for better banquet service operations.
- Trained new staff members on proper serving techniques, company policies, and customer service standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained clean and safe work environment.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Team Leader, Server, Bartender
At Your Service Staffing
New York, NY
02.2012 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Owner
Dang Jewelry, The Edge
New York, NY
06.2007 - 01.2012
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Education
Fine Arts Degree - Fine Arts
Malaysian Arts Institute
Kuala Lumpur, MalaysiaSkills
- Adaptability to Change
- Reliability and punctuality
- Tableside Service
- Professional Appearance
- Fine dining experience
- Banquet Setup Efficiency
- Event Setup and Breakdown
- Hospitality service expertise
- Table arrangements
Languages
Chinese (Cantonese)
Chinese (Mandarin)
Malay
Interests
Yoga, Painting, Crafts, Fashion, outdoor activities
Timeline
Lead Banquet Server
Aramark
02.2017 - Current
Team Leader, Server, Bartender
At Your Service Staffing
02.2012 - Current
Owner
Dang Jewelry, The Edge
06.2007 - 01.2012
Fine Arts Degree - Fine Arts
Malaysian Arts Institute