Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tung Trinh

San Francisco,CA

Summary

Dynamic customer service representative with proven expertise in enhancing guest experiences. Skilled in active listening, problem-solving, and data entry, ensuring timely and effective responses to customer inquiries.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

The Escape Game
08.2023 - 04.2024
  • Assisted customers in navigating escape room experiences, ensuring satisfaction and engagement.
  • Addressed customer inquiries via phone, email, and in-person interactions with professionalism.
  • Collaborated with team members to resolve issues promptly and enhance guest experiences.
  • Maintained knowledge of game themes and rules to provide accurate information to customers.
  • Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
  • Assisted customers in selecting experiences, enhancing overall satisfaction and engagement.
  • Collaborated with team members to maintain a welcoming environment for guests.
  • Managed reservation systems, ensuring accurate bookings and seamless operations.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - International Business

University of San Francisco
San Francisco, CA
05-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Complaint handling
  • Conflict resolution
  • Product knowledge
  • Spreadsheets
  • Conflict mediation

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

Customer Service Representative

The Escape Game
08.2023 - 04.2024

Bachelor of Science - International Business

University of San Francisco
Tung Trinh