Summary
Overview
Work History
Education
Projects
Timeline
Generic

Turkessa Bell

Clinton,USA

Summary

Detail-oriented and highly motivated professional seeking an entry-level role as a Cybersecurity Technician. Skilled in identifying and resolving security vulnerabilities, implementing preventive measures, and monitoring network systems for potential threats.

Overview

8
8
years of professional experience

Work History

Patient Care Advocate

Alorica
01.2023 - 01.2024
  • Acted as a liaison between patients, healthcare providers, and insurers to resolve issues and ensure optimal care
  • Assisted and supported patients in navigating medical processes and understanding treatment options
  • Assisted the customer in canceling, restarting, and refilling their prescriptions
  • Answered billing questions and processed payments.

Benefit Verification Specialist

SpectraForce Technologies
01.2022 - 01.2023
  • Verified patient-specific benefits
  • Collected and reviewed patient insurance information
  • Communicated effectively with healthcare professionals and insurance representatives
  • Conducted benefit verification and eligibility checks for insurance providers.

HelpDesk, CAE 3 RTE Specialist

Comcast, Inc
01.2020 - 01.2022
  • Provided feedback to assist in training future agents
  • Supported Call Center CAE Agents with escalated problems
  • Served as a resource for colleague staff training
  • Provided technical support to end-users
  • Resolved hardware and software issues promptly.

Helpdesk CAE 3 RTE Billing

Comcast, Inc
01.2018 - 12.2019
  • Developed knowledge of Windows Operating System, Internet/IP, and Web Browsers
  • Diagnosed PC Hardware, Software, operating system, cable modem, and cabling issues
  • Demonstrated knowledge of TCP/IP, LAN/WAN, cable modem, and routers
  • Communicated technical information to non-technical customers.

CAE 2 Customer Experience Associate

HELPDESK CAE
01.2017 - 01.2018
  • Developed knowledge of diverse technology-based products and services
  • Informed employees of new policies and procedures
  • Participated in training sessions to stay updated on product knowledge
  • Analyzed information, communicated verbally, and managed processes.

CAE 1 Customer Experience Representative

HELPDESK CAE
01.2016 - 01.2017
  • Troubleshooted and resolved technical problems over the phone
  • Built rapport with customers and worked through concerns
  • Multi-tasked between complex tools and systems
  • Educated and promoted self-service options.

Education

Bachelor of Science in Information Technology -

University of Phoenix
12.2023

Certification Advanced Cybersecurity - Certification Advanced Cybersecurity

University of Phoenix
Tempe, AZ
12.2023

Projects

Multifaceted Project, Use key principles of systems analysis and design. Develop a project plan to design an effective information system. Complete and present supporting research for the information system project plan. Create detailed design documentation, and working artifacts, and implement and evaluate plans to meet business needs. Create a Project Proposal for an Internet Banking Company.

Timeline

Patient Care Advocate

Alorica
01.2023 - 01.2024

Benefit Verification Specialist

SpectraForce Technologies
01.2022 - 01.2023

HelpDesk, CAE 3 RTE Specialist

Comcast, Inc
01.2020 - 01.2022

Helpdesk CAE 3 RTE Billing

Comcast, Inc
01.2018 - 12.2019

CAE 2 Customer Experience Associate

HELPDESK CAE
01.2017 - 01.2018

CAE 1 Customer Experience Representative

HELPDESK CAE
01.2016 - 01.2017

Bachelor of Science in Information Technology -

University of Phoenix

Certification Advanced Cybersecurity - Certification Advanced Cybersecurity

University of Phoenix

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Turkessa Bell