Nabeela Ali
Oakdale,PA
Summary
Organized Administrative Assistant with 20 years of experience in Retail, IT Tech Support with office management. Ticketing system for daily activities. Friendly and communicative. professional in payroll, budgeting and vendor communication. Coordinator of daily operations. Dedicated to supporting team goals and corporate missions.
Overview
22
22
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
Pittsburgh, PA
01.2025 - Current
Supervisor
LAZ Parking
Pittsburgh , Pennsylvania
06.2024 - Current
- Monitor parking
- Check in/out cashier
- Report incident when occur
- Issue transponder to taxi and buses
- Follow Airport operation daily updates
- Check all devices from software to hardware
- Clear parking if necessary
- Direct Maintance to manage daily task
Online Support Agent
Appointment Desk
Dallas, TX
03.2023 - Current
- Provided technical support to customers via phone and email.
- Researched customer inquiries and identified solutions for their issues.
- Responded to customer inquiries in a timely manner.
Royal Jewelry
Self Employed
Pittsburgh, PA
01.2023 - 12.2023
- Developed strong relationships with vendors to ensure a reliable supply of materials.
- Verified customer payments with credit card companies or banks before finalizing transactions.
- Attended trade shows to promote the store's products and services.
Shop Agent
Lithia Driveway
Dallas , TX
06.2022 - 01.2023
- Buy, sell, trade new and used vehicles online.
- Coordinate with administrative and Dealerships.
- Create marketing strategies to boost clients in various media.
Administrative Assistant
Eagle Medical Equipment
Pittsburgh, PA
08.2020 - 03.2022
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Inbound and outbound calling for medical equipment and health network.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Store Manager
SNT Jewelers
Pittsburgh, PA
09.2002 - 11.2019
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Managed inventory tracking and physical inventory counts.
- Jewelry Repair (Gold,Diamonds and watches).
Education
MBA - Business Management
Stratford Career Institute
New York, NY06.2005
Medical Office Assistance/Billing
Stratford Career Institute
New York06.2004
High School Diploma -
Colerain High School
Cincinnati, OH06.1998
Skills
- Friendly, positive attitude
- Speak 3 Languages Urdu, Tamil and Hindi
- Inbound and outbound calling
- Data management
- Creating marketing plans
- Store growth planning
- Managing retail build outs
- Jewelry Repair, Gold and Watches
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
01.2025 - Current
Supervisor
LAZ Parking
06.2024 - Current
Online Support Agent
Appointment Desk
03.2023 - Current
Royal Jewelry
Self Employed
01.2023 - 12.2023
Shop Agent
Lithia Driveway
06.2022 - 01.2023
Administrative Assistant
Eagle Medical Equipment
08.2020 - 03.2022
Store Manager
SNT Jewelers
09.2002 - 11.2019
MBA - Business Management
Stratford Career Institute
Medical Office Assistance/Billing
Stratford Career Institute
High School Diploma -
Colerain High School