Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Kai Ling

TSO
San Francisco,CA

Summary

Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations. Knowledgeable Concessions Manager bringing proven expertise in running successful operations. Proficient in day-to-day tasks such as cooking and cleaning as well as business management functions like recordkeeping and financial oversight. Strong team leader and trainer with motivational style.

Overview

19
19
years of professional experience

Work History

Transportation Security Officer

Covenant Aviation Security, TSA
San Francisco, California
09.2023 - Current
  • Participated in regular drills designed to test preparedness levels for potential threats.
  • Communicated effectively with team members while performing duties under pressure.
  • Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
  • Provided excellent customer service in a fast-paced environment.
  • Performed security screenings of passengers and their carry-on items to detect prohibited items.
  • Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner.
  • Inspected baggage for explosives or other hazardous materials using advanced equipment.
  • Upheld strong customer service standards while completing screenings.

Supervisor of Concessions

Oracle Park
San Francisco, CA
04.2018 - Current
  • Maintaining cleanliness standards throughout all concession areas, including kitchens, counters, dining rooms.
  • Supervising daily operations at all concession stands, ensuring prompt service to customers.
  • Evaluated employee performance regularly and provided constructive feedback when necessary.
  • Maintaining inventory records of concession items and ordering supplies as needed.
  • Oversaw food preparation, production and presentation according to quality standards.

Sales Manager

Maple Trade Corp.
Hayward, CA
03.2013 - Current
  • Established relationships with key clients, while maintaining existing customer base.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Established new accounts and serviced existing accounts maintaining professional relationships.

Restaurant General Manager

Circolo Restaurant Lounge
San Francisco, CA
06.2006 - 01.2013
  • Recruited, trained and supervised staff members.
  • Reviewed menu items on a regular basis to ensure quality standards were met.
  • Created weekly work schedules according to staffing needs.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Education

GED -

John Adams High School
07-1991

Skills

  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Critical Thinking
  • Multitasking
  • Supply Ordering
  • Reservations Coordination
  • Kitchen Staff Supervision
  • Stress Tolerance
  • Radio communication

Languages

Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Professional

Education and Training

other

Timeline

Transportation Security Officer

Covenant Aviation Security, TSA
09.2023 - Current

Supervisor of Concessions

Oracle Park
04.2018 - Current

Sales Manager

Maple Trade Corp.
03.2013 - Current

Restaurant General Manager

Circolo Restaurant Lounge
06.2006 - 01.2013

GED -

John Adams High School
Kai LingTSO