Summary
Work History
Education
Skills
Awards
Ability Summary
Searchable Items
Additional Information
Timeline
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Tuwanna Robinson

Albany,USA

Summary

Seeking a dynamic customer service role where my excellent communication skills and problem-solving abilities can enhance customer experiences and drive company success. Passionate about delivering exceptional service and building strong client relationships.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Work History

Customer Service Representative (CSR)

Teleperformance USA
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

Child Care Center Teacher

Friendship Child Care
05.2007 - 08.2012
  • Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
  • Increased student collaboration by developing group projects and team-building activities.
  • Contributed to ongoing professional development by attending workshops and conferences related to early childhood education trends and research findings.
  • Organized field trips to enhance the learning experience, connecting classroom lessons to real-world examples.
  • Enhanced parent-teacher communication by providing regular updates on student progress and organizing conferences.
  • Improved overall classroom management, enforcing consistent rules and consequences for behavior.
  • Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.

Education

Associate of Applied Arts - Business Administration

American Intercontinental University
Atlanta, GA
07-2017

Vocational School Certificate - Medical assistant

Thomasville Technical Institute
Thomasville, GA
09-1995

High School Diploma - General High School Curriculum

Mitchell-Baker High School
Camilla, GA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Relationship building
  • Computer proficiency
  • Conflict resolution

Awards

While attending American Intercontinental University, I was on the Dean's List and Graduated Suma Cum Laude.

Ability Summary

Proven ability to efficiently handle customer inquiries and resolve issues with a focus on exceeding expectations. Skilled in communication, problem-solving, and building positive relationships to enhance customer satisfaction and loyalty.

Searchable Items

  • Desired Occupation: Customer Service Representatives
  • Desired Salary: $16.75 hourly (Approx. $35,000 annually) or more
  • Desired Job Location: Dougherty County, Mitchell County
  • Desired Shift: I am particularly interest in morning shift as it alligns best with my schedule.h
  • Drivers License: Regular Drivers License
  • Typing Speed: 40 + wpm

Additional Information

Proven skills in conflict resolution and communication, with a strong ability to empathize and understand customer needs. Committed to delivering exceptional service and ensuring customer satisfaction in fast-paced environments.

Timeline

Child Care Center Teacher

Friendship Child Care
05.2007 - 08.2012

Customer Service Representative (CSR)

Teleperformance USA

Associate of Applied Arts - Business Administration

American Intercontinental University

Vocational School Certificate - Medical assistant

Thomasville Technical Institute

High School Diploma - General High School Curriculum

Mitchell-Baker High School

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Tuwanna Robinson