TUYEN MARCHENKO
Sales Consultant
Irvine,United States
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Assistant Supervisor
Macy's
Clackamas, OR
03.2019 - Current
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Strongly responsible for prioritizing customer experience through active supervision and enhancing service culture.
- As part of Store Leadership Team, have key role in communicating expectations and priorities to associates.
- Create fun and engaging store environment for customers and associates.
- Managed over 50 customer calls per day.
- Increased sales by 10%.
Sales Consultant
Ngoc Vi Jewelers
Portland, OR
01.2017 - 03.2019
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized customer retention by resolving issues quickly.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Managed over 50 customer calls and talked to over 50 customers per day.
Education
Bachelor of Arts - Sales And Marketing Education
Portland State University
Portland, OR 09.2017 - 12.2020
Skills
Process improvements
Expense tracking
Employee motivation and discipline
Priority management
Product and service knowledge
Account servicing
Network development
Demonstrations
Team Building
Negotiation
Timeline
Assistant Supervisor
Macy's
03.2019 - Current
Bachelor of Arts - Sales And Marketing Education
Portland State University
09.2017 - 12.2020
Sales Consultant
Ngoc Vi Jewelers
01.2017 - 03.2019