Tuyen Vuong
Renton
Summary
Dedicated individual with a consistent record of exceeding performance expectations in service delivery, sales, and product knowledge. Skilled in meeting personal sales goals while supporting broader business objectives. Passionate about enhancing customer satisfaction and upholding company mission and values through exceptional service and proactive engagement.
Overview
6
6
years of professional experience
Work History
Member Consultant II
BECU
04.2023 - Current
- Deliver high-quality, seamless financial services to 20–30 members daily, contributing to quarterly sales targets of up to $300,000.
- Leverage expertise across 10–15 banking systems to provide personalized solutions in areas such as consumer lending, business services, IRAs, POAs, and fiduciary accounts.
- Identify member needs and build long-term value through proactive referrals to mortgage and financial advisors.
- Adapt communication and service strategies to meet diverse member needs, enhancing satisfaction and problem resolution.
- Deliver professional service while maintaining confidentiality and adhering to banking guidelines.
- Consistently identify hidden needs and follow up with members to address existing accounts and recommend additional products.
- Actively explore opportunities for personal and professional development by connecting with leadership and utilizing resources such as InfoPoint.
- Support branch management with projects related to sales goals or strategic initiatives.
- Offer guidance on how to best use credit union services to meet member's financial needs.
- Emphasize and enforced company objectives to reaffirm and validate member expectations.
- Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Retail Sales Associate
Nordstrom
12.2019 - 06.2024
- Delivered personalized shopping experiences to over 100 customers per day, regularly exceeding $80,000 in monthly personal sales goals.
- Built strong customer relationships and ensured satisfaction through post-sale follow-up.
- Supported visual merchandising through setup and breakdown of promotional displays.
- Contributed to loss prevention by monitoring customer activity and maintaining accurate cash handling procedures.
Operations Intern
Seattle Bank
06.2021 - 08.2021
- Supported daily bank operations while managing assigned operational projects.
- Reorganized commercial loan collateral folders and transitioned files into updated formats.
- Conducted research and documentation for Census Tracts, MSA Codes, and CRA Strategic Plans using Excel.
- Participated in various internal meetings including Sales Pipeline, Marketing, and Bank Operations Hurdles.
Education
Bachelor of Business Administration - Human Resources Concentration
Pacific Lutheran University
Tacoma, WA05.2022
Skills
- Customer relationship management
- Consumer lending
- Sales strategy
- Time management
- Conflict resolution
- Effective communication
- Goal-oriented mindset
- Cross-selling proficiency
Accomplishments
- Dean’s List, Pacific Lutheran University
- Academic Scholarship, PLU
- Q Club Scholarship, PLU
Timeline
Member Consultant II
BECU
04.2023 - Current
Operations Intern
Seattle Bank
06.2021 - 08.2021
Retail Sales Associate
Nordstrom
12.2019 - 06.2024
Bachelor of Business Administration - Human Resources Concentration
Pacific Lutheran University