Twaila King
Tacoma,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Medical Office Assistant
Ansbach Health Clinic
06.2021 - 10.2023
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Processed medical insurance claims and payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved office organization and accessibility by developing a user-friendly filing system for physical and digital patient records.
Visual Merchandiser/Sales Associate
Forever 21
- 06.2017
- Delivered exceptional customer service through various logistical tasks, including maintaining clothing inventory, managing registers, and implementing loss prevention strategies
- Collaborated with visual managers daily to achieve the company's visual goals and create captivating displays that enhance the customer experience
- Consistently processed thousands of transactions per week, consistently exceeding 100% of sales goals, showcasing a commitment to providing top-notch customer service and driving revenue
- Expertly mediated and resolved client concerns and disputes using interpersonal skills, and customer relations knowledge
- Maintained and updated merchandise reports, routinely processing updates with accuracy, while ensuring data integrity
- Analyze and assess multiple financial reports using data management skills.
Payroll Specialist - Human Resources
Edinburg Consolidated Independent School District
05.2010 - 06.2010
- Managed and took ownership of payroll, general Human Resources (HR) administration, and HR payroll adjustment processes in high-volume work environment for two school districts
- Fully managed and updated personnel records and payroll documentation
- Provided detailed data management in Excel, and administered personnel needs, including work hours tracking, leave programs, and procedures, as well as finance and pay-related matters
- Efficiently managed financial ACH payroll files and garnishments
- Processed and provided detailed monitoring and data reporting for leadership
- Developed and maintained Standard of Operations manuals for payroll processes, completing high-volume human resources projects
- Strategized
- Developed and proposed performance standards solutions to complex problems using advanced problem-solving skills
- Collected and analyzed data and disseminated information for reporting and strategic action plans, as well as leadership reports
- Developed, streamlined, and completed administrative processes to support financial needs to increase payroll efficiency and timeliness across districts.
Box Office Assistant
Carmike Cinemas
05.2009 - 05.2010
- Meticulously tracked weekly sales data on spreadsheets for major movie studios
- Demonstrated ability to complete transactions exceeding $10,000 per week, handling both cash and credit transactions with precision
- Regularly answered calls to assist during special holiday showings to manage larger audiences, ensuring seamless movie-going experience.
- Collaborated with team members to meet daily sales goals while consistently delivering exceptional customer service.
- Navigated high-pressure situations during sold-out events with ease, ensuring all guests received tickets promptly and were directed to their appropriate seating locations upon arrival.
Education
Bachelor of Science - Healthcare Administration, Health Information
Southern New Hampshire University
Manchester, NH07.2021
Southern New Hampshire University
Manchester, NH07.2021
Skills
- Human Resources Administration
- Critical Thinking
- Decision-Making Skills
- MS Office 365 Suite
- Customer Education
- Sales Transactions
- Travel Planning
Personal Information
Title: Human Resources Administrator | Customer Service Leader
Timeline
Medical Office Assistant
Ansbach Health Clinic
06.2021 - 10.2023
Payroll Specialist - Human Resources
Edinburg Consolidated Independent School District
05.2010 - 06.2010
Box Office Assistant
Carmike Cinemas
05.2009 - 05.2010
Visual Merchandiser/Sales Associate
Forever 21
- 06.2017
Bachelor of Science - Healthcare Administration, Health Information
Southern New Hampshire University
Southern New Hampshire University
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