Summary
Overview
Work History
Education
Skills
Timeline
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Daisy Cervantes

Tacoma,WA

Summary

Organized Office Manager with extensive experience at JNM Realty, excelling in tenant relations and property oversight. Bilingual in English and Spanish, I effectively handled rent collections and resolved tenant issues. Proven customer service skills complemented by strong administrative & clerical support, ensuring smooth office operations and enhancing tenant and owner satisfaction across rental properties.

Overview

6
6
years of professional experience

Work History

Office Manager

Jnm Realty
01.2018 - 01.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Trained team members on property management services and products to support promotional efforts.
  • Provided clerical support to company employees by copying, faxing, data entry and filing documents.
  • Oversaw office inventory activities by ordering, stocking and shipment receiving.
  • Monitored timely receipt and collection of rents in accordance with landlord and resident statutes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Reconciled account files and produced monthly reports for property owners.
  • Oversaw management of over 50 properties while providing general service to tenants.


Retail Selling Specialist

Victoria's Secret & PINK
05.2015 - 01.2018
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Achieved sales and referral goals by developing positive customer experience.
  • Educated customers on current promotional offerings and products using persuasive selling tactics.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

High School Diploma -

Venice Skills Center
Venice, CA
06-2014

Skills

  • Bilingual English and Spanish
  • Microsoft office
  • Tenant rent & money handling
  • Administrative & clerical support
  • Office management
  • Customer service and communication skills

Timeline

Office Manager

Jnm Realty
01.2018 - 01.2021

Retail Selling Specialist

Victoria's Secret & PINK
05.2015 - 01.2018

High School Diploma -

Venice Skills Center

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Daisy Cervantes