Twanna Bailey
Lancaster,TX
Summary
Client service professional with robust background in delivering high-quality support and fostering client relationships. Known for reliability and adaptability in dynamic environments. Proficient in communication and team collaboration, consistently achieving positive outcomes.
Overview
6
6
years of professional experience
Work History
Client Service Representative
Bank of America
07.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Facilitated account openings and closings, ensuring compliance with banking regulations.
- Assisted clients in navigating online banking tools and services effectively.
- Collaborated with team members to streamline processes, enhancing overall efficiency.
- Complies with industry regulations,bank procedures,integrity levels of the department's system, and financial controls
Customer Service Representative
Charter Communnications
01.2023 - 09.2023
- Managed high-volume inbound calls to resolve customer inquiries efficiently.
- Implemented process improvements to enhance customer satisfaction and reduce call handling time.
- Assisted customers with product selection,ordering,billing and technical support
- Adjusted bills and refunded money to resolve customers service billing complcomplaints
Assistant Manager
Citi Trends
06.2020 - 07.2022
- Led team in daily operations to ensure efficient store management.
- Trained and mentored staff on customer service best practices.
- Implemented merchandising strategies to enhance product visibility.
- Analyzed sales data to identify trends and inform inventory decisions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Loan Servicing Specialist
Exeter Finance
12.2019 - 05.2020
- Processed loan applications, ensuring accuracy and compliance with company policies.
- Assisted customers in understanding loan terms and payment schedules.
- Coordinated communication between clients and various departments to facilitate loan servicing.
- Maintained detailed records of loan transactions, enhancing data integrity and retrieval efficiency.
- Negotiated payment agreements with delinquent borrowers, reducing loss exposure while maintaining positive customer relations.
Education
High School Diploma -
South Oak Cliff
Dallas, TX05-2004
Skills
- Customer support
- Payment processing
- Customer focus
- Call center experience
- Order processing
- Complaint handling
- Teamwork and collaborationb
Timeline
Client Service Representative
Bank of America
07.2024 - Current
Customer Service Representative
Charter Communnications
01.2023 - 09.2023
Assistant Manager
Citi Trends
06.2020 - 07.2022
Loan Servicing Specialist
Exeter Finance
12.2019 - 05.2020
High School Diploma -
South Oak Cliff