Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Qualifications
Accomplishments
References
Timeline
Generic

Twasheria Harvey

Owings Mills,MD

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Mailing Standards Specialist

United States Postal Service
02.2022 - Current
  • Promotion received
  • Manage mailing standards and related initiatives to facilitate business mail acceptance
  • Offer technical assistance to USPS clients and provide support to various postal departments
  • Assist customers with mailing processes, systems, and demands
  • Provide technical support to various postal departments and assist customers with mailing processes and systems
  • Establish and maintain effective communication with business customers, providing training on business practices and requirements
  • Perform comprehensive analysis of issues, assess risks and benefits of solutions, and decide on appropriate actions
  • Cultivate relationships with customers, field questions, and promote products and services.

Business Mail Entry Technician

United States Postal Service
02.2014 - 02.2022
  • Research information to answer inquiries
  • Utilize Microsoft Word/Outlook for drafting, formatting, and editing assignments and reports
  • Proofread documents for completeness and accuracy
  • Input mileage reimbursements through eTravel database
  • Route incoming materials and calls to appropriate departments
  • Managed Server/Workstation Updates and Application distribution
  • Managed Wireless Controllers and associated access points
  • Withdraw monies for postage due customer accounts, ensuring availability of funds prior to processing
  • Reconcile weekly ledgers through a computerized accounting system and ensure compliance with financial controls.

Expeditor

12.2011 - 02.2014
  • Correspond through electronic communication to inform supervisors and managers
  • Screen calls and provide operational information
  • Telephone trucking contractors to arrange mail pickups.

Postal Support Mail Processing Clerk

United States Post Office
Baltimore, MD
11.2011 - 12.2011
  • Sorted and distributed incoming mail.
  • Maintained records of outgoing mail items.
  • Scanned documents into a digital format for archiving.
  • Operated postage machines to affix stamps onto envelopes.
  • Processed customer requests for refunds or replacements of products purchased by mail order.
  • Reconciled discrepancies between postal service invoices and internal records.
  • Compiled reports detailing the number of pieces processed daily.
  • Inputted data into a spreadsheet program to record information about each shipment.

Education

Information Technology ATS -

Eastern Gateway Community College
05.2024

Skills

  • Customer Relations
  • Quality Assurance
  • Quality Assessment
  • Management Collaboration
  • Expert in Microsoft office
  • Project Planning
  • Process Improvement
  • Professionalism
  • Team Collaboration
  • Data Analysis
  • Technical Training
  • Customer Training

Websites

Certification

  • The Data Scientist’s Tool box, 03/2021
  • Technical Support Fundamentals, 03/2021
  • E Bits and Bytes of Computer Networking, 05/2021
  • TestOut PC Pro Certification, 11/2021
  • AWS Educate Getting Started with Storage, 10/2022

Additional Qualifications

  • Positive and encouraging attitude to build confidence in educational leaders and technical staff
  • Experience in staff development, technical training, and resource development
  • Configure, deploy, and manage wireless systems
  • Setup audio/video equipment and troubleshoot lighting systems
  • Repair workstations, printers, and other day-to-day operations
  • Service technology needs of the Business Mail Entry Unit of the United States Postal Service

Accomplishments

  • Award for passing national audit

References

References available upon request.

Timeline

Mailing Standards Specialist

United States Postal Service
02.2022 - Current

Business Mail Entry Technician

United States Postal Service
02.2014 - 02.2022

Expeditor

12.2011 - 02.2014

Postal Support Mail Processing Clerk

United States Post Office
11.2011 - 12.2011

Information Technology ATS -

Eastern Gateway Community College

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Twasheria Harvey