Twila Lee
New Bern,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Known for reliability and ensuring high standards are consistently met. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Loss Prevention Specialist
Avis Budget Group
Virginia, VA
01.2018 - 01.2026
- Resolved customer inquiries via phone, email, and live chat to enhance satisfaction.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Investigated potential fraud and theft cases with detailed documentation and accuracy.
- Respond to local and state law enforcement's time sensitive inquiries to protect companies assets,
Document Control Supervisor
LoanCare Service Link
Virginia Beach, VA
01.2010 - 06.2018
- Supervised document control processes, ensuring accuracy and compliance with industry standards.
- Led cross-functional teams to streamline document management workflows, improving efficiency.
- Implemented standardized procedures for document retrieval, enhancing accessibility for stakeholders.
- Ensured timely completion of projects by maintaining up-to-date schedules, tracking progress, and addressing any issues promptly.
Education
High School Diploma -
New Bern Senior High
New Bern06-1985
Skills
- Problem-solving
- Time management
- Customer service
- Teamwork and collaboration
- Active listening
- Effective communication
- Task prioritization
- Professionalism
- Adaptability
- Written communication
Certification
- Certified Nursing Assistant, Lenoir Community College - August 2021-Present
- Certified Income Maintenance Caseworker, Pitt Community College - May 2020
Timeline
Loss Prevention Specialist
Avis Budget Group
01.2018 - 01.2026
Document Control Supervisor
LoanCare Service Link
01.2010 - 06.2018
High School Diploma -
New Bern Senior High