TWILA ROZZELL
Austin
Summary
Environmental Science student at Arizona State University pursuing a career in Environmental Health & Safety (EHS), environmental compliance, and sustainability. Experienced Shift Supervisor with a background in employee training, operational leadership, process compliance, and safety-focused workplace practices. Dean's List recipient across multiple semesters while balancing full-time employment and full-time academic coursework. Skilled in Microsoft Excel, data analysis, environmental research, environmental compliance, sustainability reporting, documentation, and problem-solving.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2022 - Current
- Lead daily operations in a high-volume environment while maintaining safety, quality, and compliance standards.
- Trained and onboarded 10+ employees on operational procedures, workplace expectations, safety practices, and customer service standards.
- Monitor compliance with sanitation, food safety, and company operating standards.
- Manage cash handling, accountability procedures, inventory controls, and operational documentation.
- Open and close store operations while ensuring adherence to company policies and established procedures.
- Coordinate team workflow, problem-solving, and communication during peak operating periods to support operational efficiency.
Customer Service Agent
Southwest Airlines
03.2019 - 04.2022
- Worked within a highly regulated transportation environment emphasizing safety, accuracy, compliance, and operational procedures.
- Maintained attention to detail in time-sensitive situations requiring professionalism and accountability.
- Collaborated with cross-functional teams to support safe and efficient daily operations.
- Followed established procedures and standards while supporting airport operations.
Education
Bachelor of Science - Bachelor of Science (B.S.), Environmental Science
Arizona State University
05.2027
Skills
- Microsoft Excel
- Data Analysis
- Environmental Research
- Environmental Compliance
- Workplace Safety Awareness
- Risk Identification
- Process Compliance
- ArcGIS Online
- Environmental Reporting
- Employee Training
- Operations Management
- Problem Solving
Accomplishments
- Dean's List Recipient – Three Consecutive Years
- Successfully balanced full-time employment while maintaining full-time academic enrollment
Timeline
Shift Supervisor
Starbucks
04.2022 - Current
Customer Service Agent
Southwest Airlines
03.2019 - 04.2022
Bachelor of Science - Bachelor of Science (B.S.), Environmental Science
Arizona State University
Academic Projects
Environmental Research and Sustainability Analysis
- Conducted environmental research utilizing scientific literature, technical reports, and environmental datasets.
- Developed sustainability reports evaluating environmental impacts, resource management strategies, and sustainability initiatives.
- Applied Microsoft Excel to organize, analyze, and interpret environmental data for academic projects.
- Presented research findings through written reports, technical assignments, and academic presentations.
GIS Mapping Project
- Utilized ArcGIS Online to create and analyze environmental maps using spatial datasets.
- Interpreted environmental and geographic patterns through map visualization and spatial analysis.
- Evaluated environmental data to support research findings and project conclusions.
- Communicated findings through written documentation and visual presentations.