Twindexane Marcovecchio
Bainbridge,PA
Summary
Support-focused professional with experience managing schedules, handling high-volume calls, and providing dependable care for children and clients with varied needs. Brings calm communication, conflict resolution, and strong attention to safety, comfort, and follow-through across community, retail, and care settings.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Beauty Advisor
Sephora
, Pennsylvania
11.2024 - 04.2025
- Assisted customers with personalized product choices and built strong rapport with diverse clientele.
- Provided tailored consultations and product demos in fast-paced retail setting.
- Provided tailored consultations and product demos in a fast-paced retail setting.
Hair Stylist Assistant
Mizu Louis Licari Salon
New York, NY
06.2019 - 06.2020
- Prepared clients for services by shampooing, applying conditioning treatments, and assisting with color applications.
- Supported licensed stylists with blow-drying, finishing, and styling techniques.
- Welcomed clients and supported salon atmosphere by maintaining comfort and cleanliness.
- Welcomed clients with a friendly demeanor upon arrival. and ensured comfort in welcoming salon environment.
Hair Stylist Assistant
House of Hair Spa & Salon
Brooklyn, NY
10.2018 - 05.2019
- Greeted and escorted clients to stations, creating a welcoming atmosphere and enhancing their overall experience.
- Shampooed, conditioned, and applied hair treatments.
- Assisted stylists with braiding, rod sets, relaxing, coloring, and blow-drying to enhance client satisfaction.
- Ensured cleanliness of workstations, shelves, and laundry areas to promote a safe and inviting environment.
- Greeted clients and escorted them to stations.
Babysitter / Childcare Provider
Private Families
New York, NY
06.2016 - 05.2019
- Maintained structured routines, protected physical safety, and supported emotional growth and peer interaction.
- Planned daily activities, including creative play, dance, and school support.
- Guided emotional regulation, resolved sibling conflicts, and eased transitions between home settings.
- Supported care for children across two households during periods of family instability and mental health challenges.
Program Assistant / Secretary
Boys and Girls Club of Easton
Easton, PA
06.2016 - 08.2016
- Communicated with parents and caregivers; managed sign-in and sign-out, phone calls, emails, and scheduling.
- Facilitated youth engagement in various programs to enhance social interactions. with emotional regulation, conflict resolution, and positive peer engagement.
- Supported sports, dance, and creative activities for youth ages 5–15, adapting programming to enhance developmental growth.
- Developed step and dance routines, guiding participants through performance practice while assisting directors with art, games, and lunch.
Reservation / Dispatcher
Global Contact Services
Long Island, NY
07.2015 - 02.2016
- Scheduled daily transportation for elderly and disabled clients through Access-A-Ride paratransit service, ensuring timely and accessible service.
- Coordinated trip planning, changes, cancellations, and rerouting while verifying client equipment, addresses, and vehicle details to optimize service delivery.
- Assessed caller needs to provide pre-arrival medical instructions, dispatch services, or direct callers to appropriate agencies.
- Set priority levels and entered details into the computer dispatch system for radio dispatch.
- Supported multi-line telephone and alert console operations, managing 200+ calls daily.
Sales Adviser / Customer Support
H&M (Hennes & Mauritz)
New York, NY
09.2011 - 07.2015
- Greeted customers courteously and handled transactions quickly in a busy retail setting. Ensured store was clean and organized to promote a welcoming shopping environment.
- Supported customer merchandise requests through in-person and phone communication, enhancing customer satisfaction.
- Maintained a clean and organized store to promote a welcoming shopping environment.
- Handled garments by stocking, folding, merchandising, and displaying product per H&M guidelines.
Education
Bachelor of Science - Human Services
Elizabethtown College
Elizabethtown, PA05-2027
Coursework - Psychology and Sociology
Hunter College
New York, NY01-2004
Skills
- Product knowledge
- Customer engagement
- Client communication
- Sales support
- Client relations
- Conflict resolution
- Crisis intervention
- Community outreach
- Product knowledge
Certification
New York State Cosmetology License | License ID: AEC-19-00242
SUMMARY OF QUALIFICATIONS
- Over 10 years of direct care, mentorship, youth programming, and community services experience
- Strong interpersonal and communication skills; known for building trust with children, families, and diverse populations
- Experienced working with individuals with disabilities, including autism spectrum disorder (ASD) and paratransit clients
- Skilled in implementing behavior plans, supporting emotional regulation, and assisting with daily living activities
- Background supporting families experiencing mental health challenges and housing instability
- Proven ability to multitask in fast-paced, high-volume environments with professionalism and confidentiality
- High level of cultural sensitivity and commitment to treating every person with dignity and care
Timeline
Beauty Advisor
Sephora
11.2024 - 04.2025
Hair Stylist Assistant
Mizu Louis Licari Salon
06.2019 - 06.2020
Hair Stylist Assistant
House of Hair Spa & Salon
10.2018 - 05.2019
Babysitter / Childcare Provider
Private Families
06.2016 - 05.2019
Program Assistant / Secretary
Boys and Girls Club of Easton
06.2016 - 08.2016
Reservation / Dispatcher
Global Contact Services
07.2015 - 02.2016
Sales Adviser / Customer Support
H&M (Hennes & Mauritz)
09.2011 - 07.2015
Bachelor of Science - Human Services
Elizabethtown College
Coursework - Psychology and Sociology
Hunter College