Twyla Senn
Antioch,CA
Summary
Analytical, results-focused, enthusiastic professional with 20 years of experience, advancing company goals and assisting senior finance managers. Dedicated to increasing company revenue, retaining clients, and interacting with key stakeholders. Organized and adept team player eager to develop new skills.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Sales-Rep
Rexel
- An inside sales representative in electrical
- Sales is the primary contact for customers who buy electrical components and systems, handling inquiries, quotes, orders, and ongoing support from a remote (phone email, chat) role.
- Our goal is to help customers find the right solutions, fastest, at the best price while maintaining profitability.
- Customer engagement and solution selling
- Field inbound inquiries from OEM’S and distributors
- Recommend products and complete solutions (lighting, motors and drives, panels)
- Upsell and cross-sell related items
- Quoting, pricing
- Track shipments, managing back orders, and communicates status to customers
- Key Skills and knowledge that help
- Strong technical product knowledge that helps with electrical components and systems
- Gross margin on deals and discount adherence
- Response time to inquiries and time-to quote
- Customer satisfaction and repeat business
Receptionist/Sales Support
Buckles-Smith
San Leandro
01.2019 - Current
- Answer all incoming phone lines for East Bay territory and direct accordingly.
- Backup phones for other Buckles-Smith locations as necessary.
- Route voice mail/messages appropriately.
- Open, sort, and route all mail.
- Handle all outgoing mail and supplies (stamps/envelopes/mailing labels).
- Assist with company/customer events.
- Create corrective actions for Buckles errors on returns.
- Handle customer requests for expediting of orders.
- Expedite materials from vendors.
- Maintain Open Order/Expedite Reports for customers as directed.
- Expedite open orders reports, On-Time Delivery, picked not shipped.
- Key Accomplishments: Receive expedite call requests and respond back to customer within a timely manner.
- Support Sales, Purchasing, and Finance as directed.
Education
Martinez Adult Education School
Human Resources Assistant - Human Resources Assistant
San Joaquin Valley College
Visalia, CA04-2022
Skills
- Relationship building
- Client engagement
- Customer service and care
- Upselling and cross selling
Certification
- Certification in Microsoft Word (Anticipated)
- Certification in Microsoft Excel
- Human Resources assistant
Section name
- Date
- Hiring Manager Name
- Title
- Company Name
- Address
- City/State/Zip Code
- Dear_________________:
- As an accomplished and dedicated professional with a diverse skill set and proven record of success, I am well-prepared to meet and exceed your expectations in the (Position Title) opening. Confident I will quickly prove myself as a vital member of your team, I have enclosed my resume for your review.
- Equipped with 15+ years of highly transferrable experience, I am ready to hit the ground running with your Company. I know what it takes to navigate business challenges, overcome obstacles, and deliver results in key areas, including office management, finance handling, and client relations. If given the opportunity, I will leverage my extensive background to drive the achievement of your ambitious business goals.
- Please consider the following highlights of my qualifications:
- Experience working with demanding customers and overseeing complex projects to build revenue and company awareness.
- Excellent communicator with a no-job-to-small attitude and client/vendor partnership background.
- People oriented with a passion for high-quality service, reception, and project management.
- In me, your Company will gain a diligent and focused professional with a tireless work ethic and relentless drive to achieve the goals set before me. Thus, I believe I would be a great addition to your team, and I would welcome the chance to meet in person.
- Until then, thank you for your consideration.
- Sincerely
- Twyla Senn
Languages
English
Full Professional
Timeline
Receptionist/Sales Support
Buckles-Smith
01.2019 - Current
Sales-Rep
Rexel
Martinez Adult Education School
Human Resources Assistant - Human Resources Assistant
San Joaquin Valley College