TWYLA SENN
Pittsburg,CA
Summary
"Analytical and accomplished professional with extensive experience directing sales operations, account administration, and client relations. Proven ability to manage complex customer inquiries with absolute precision, resolving order bottlenecks while consistently exceeding satisfaction benchmarks. Dedicated to advancing organizational goals through strategic stakeholder engagement and meticulous, detail-oriented solutions.
Overview
1
1
Certificate
8
8
years of professional experience
Work History
Sales-Rep
Rexel
02.2020 - Current
- Served as primary contact for customers purchasing electrical components and systems.
- Managed inbound inquiries from OEMs and distributors to provide timely solutions.
- Recommended products and complete solutions, including lighting, motors, drives, and panels.
- Upsold and cross-sold related items to enhance customer offerings.
- Quoted pricing effectively while ensuring competitive rates.
- Tracked shipments and managed back orders, communicating updates to customers.
- Leveraged strong technical product knowledge to assist customers with inquiries.
- Focused on maximizing gross margin and minimizing discounts on deals.
Receptionist/Sales Support
Buckles-Smith
San Leandro
01.2019 - Current
- Answer all incoming phone lines for East Bay territory and direct accordingly.
- Assisted Sales team with order processing and customer inquiries, contributing to improved customer satisfaction., Purchasing, and Finance as directed.
- Processed customer requests to expedite orders, enhancing order fulfillment speed.
- Operated backup phone system for Buckles-Smith locations to ensure seamless communication during high call volumes. for other Buckles-Smith locations as necessary.
- Expedite materials from vendors.
- Maintained Open Order/Expedite Reports for customers.
- Key Accomplishments: Receive expedite call requests and respond back to customer within a timely manner.
- Route voice mail/messages appropriately.
- Assist with company/customer events.
- Create corrective actions for Buckles errors on returns.
Education
Human Resources Assistant - HR
San Joaquin Valley College
Visalia, CA09-2022
Microsoft Word & Excel - Business
Martinez Adult Education
Martinez, CA06-2018
Skills
- Cross-cultural Communication
- Detail-Oriented
- Problem Solving
- Excel
- Office Management
- Word
- Sales support
- Quoting and pricing
- Order tracking
- Solution selling
- Time management
- Customer/Client relations
- Meeting coordination
- Scheduling appointments
Certification
Certification in Microsoft Word (Anticipated), Certification in Microsoft Excel, Human Resources assistant
Timeline
Sales-Rep
Rexel
02.2020 - Current
Receptionist/Sales Support
Buckles-Smith
01.2019 - Current
Human Resources Assistant - HR
San Joaquin Valley College
Microsoft Word & Excel - Business
Martinez Adult Education
Personal Information
Title: Administrative and Project Assistant/ Receptionist Customer Service Representative