PERPHELIA WILBORN
Chandler,AZ
Summary
- Motivated and dedicated professional with exemplary working ethics and professional values
- Versatile and able to adapt to diverse environments. Passionate about providing consistent student and effective student experiences.
- Ability to maintain excellent cooperative working relationships
- Proven record of providing outstanding customer service.
Overview
14
14
years of professional experience
Work History
Admissions Rep
Ancora Education
06.2023 - Current
- Providing educational, professional and personal support through the student's journey from point of enrollment into class start and into their degree programs. Also exploring new career goals through positive rapport, accessibility and accountability.
National Admissions Rep
ThriveDX
12.2021 - 02.2023
- Providing educational, professional and personal support through the student's journey from point of enrollment into class start the extended program and new career goals through positive rapport, accessibility and accountability.
- Meet 1:1 with students in virtual meetings, exam nights and weekly check in calls.
- Acts as enrolled students and instructors primary point of contact for all administrative and non-instructional matters prior to introduction class start and during course length.
- Building relationships with the Admissions team and leadership to cultivate smooth and direct lines of communication for new student acquisition processes.
Admission Rep
Chegg
06.2020 - 12.2021
- Continuously exercise product knowledge on all programs to uphold proper guidance to leads (field requirements, course structure, learning style, class times, etc.)
- Mitigate and resolve issues between leads and/or internal teams.
- Build rapport and relationships with prospects and students to optimize the Thinkful experience and formulate enrollment strategy to best serve the student.
- Consult in weekly reviews with other representatives to help ensure quality among our team's chats with leads on Qualified, and learn more about our future student's needs/desires in their educational endeavors.
Enrollment Advisor III
Zovio
11.2018 - 06.2020
- Continuously exercise product knowledge on all programs to uphold proper guidance to leads (field requirements, course structure, learning style, class times, etc.)
- Mitigate and resolve issues between leads and/or internal teams.
- Build rapport and relationships with prospects and students to optimize the Thinkful experience and formulate enrollment strategy to best serve the student.
- Consult in weekly reviews with other representatives to help ensure quality among our team's chats with leads on Qualified, and learn more about our future student's needs/desires in their educational endeavors.
Sr. Enrollment Advisor
American Intercontinental University
08.2016 - 11.2018
- Interviewed and recruited prospective students for all levels of education.
Senior Enrollment Specialist
Hotchalk, Inc
05.2014 - 05.2016
- Handling incoming and outbound customer calls.
- Work collaboratively with colleagues (staff and leadership) to create and implement positive student experience that aligned with University expectations and brand.
Technician Services Lead
DirecTV
01.2013 - 05.2014
- Evaluate, coach and guide agents to achieve their professional, personal and individual goals.
- Provide coaching and development to improve skills and positively affect technician and customer satisfaction.
- Administered interviews, trainings, and team activities.
Education
Master of Science - Administrative Justice and Security
University of Phoenix
05-2010
Bachelor of Arts - Political Science
Arizona State University
05-2005
Skills
- Recruitment
- Sales
- Customer service
- Motivation
- Engagement
- Cross-cultural communication
- Student recruiting
- Ethics and integrity
- Excellent interpersonal skills
- Leadership qualities
Timeline
Admissions Rep
Ancora Education
06.2023 - Current
National Admissions Rep
ThriveDX
12.2021 - 02.2023
Admission Rep
Chegg
06.2020 - 12.2021
Enrollment Advisor III
Zovio
11.2018 - 06.2020
Sr. Enrollment Advisor
American Intercontinental University
08.2016 - 11.2018
Senior Enrollment Specialist
Hotchalk, Inc
05.2014 - 05.2016
Technician Services Lead
DirecTV
01.2013 - 05.2014
Bachelor of Arts - Political Science
Arizona State University
Master of Science - Administrative Justice and Security
University of Phoenix