TY CISEWSKI
Oviedo,FL
Summary
Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Consistently exceeds goals and tops leaderboard for Service Department sales. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Service Advisor
Fields BMW
01.2025 - Current
- Maintain high customer satisfaction standards to meet or exceed targets.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly respond to inquiries and requests from prospective customers.
- Exceed expected CSI target goals.
- Help transfer clientele through sales pipeline to generate new vehicle sales.
Entrepreneur/Owner
Car Buy Connect
07.2022 - Current
- Locate and negotiate new and used car sales for new and existing clients throughout country utilizing social media outlets and wholesalers
- Manage customer interaction to build connections and nurture relationships for client retention
- Generate additional revenue streams through constructive client relationships
- Attend various car events to generate new business
Service Advisor
Audi Melbourne
03.2024 - 01.2025
- Provided exceptional customer service by promptly greeting customers, assessing their needs, and recommending appropriate automotive services
- Consistently exceeded monthly sales targets and maintained position at the top of the leaderboard for customer pay orders, labor hours and parts sold by effectively promoting additional services such as tire replacements, brake jobs and alignments
- Collaborated with technicians to prioritize repair orders based on urgency and availability of parts, optimizing workflow efficiency
- Utilized computer systems to accurately document customer information, vehicle details, and service history for future reference
- Advised customers on warranty coverage options and assist them in filing warranty claims when applicable
- Developed relationships with repeat customers through personalized interactions resulting in increased customer loyalty
Service Consultant
Napleton Volkswagen Orlando
09.2023 - 03.2024
- Provided exceptional customer service, resolved complaints diplomatically and efficiently
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising
- Consistently exceeded customer call guidelines for service levels, handle time and productivity
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customer vehicles
- Increased repeat business, established rapport and trust with customers through attentive listening and clear communication
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness
Operations Intern
Urban Air Adventure Park-Orlando Hamlin
10.2022 - 06.2023
- Worked on pre-opening team to interview and staff park
- Assisted with staff training on attractions, park cleanliness and maintenance
Real Estate Intern
Engel & Volkers Orlando Downtown
01.2020 - 09.2021
- Studied purchase and contract agreements to understand logistics and nuances involved in carrying executed agreements through to completion
- Worked with special team to locate and develop properties in Central Florida area
Education
Associates Degree - Business
Valencia College
Orlando, FL05.2023
Olympia High School
Orlando, FL05.2020
Skills
- Sales Quota Achievement
- Sales Closing
- Warranty Claims Process Management
- Product Knowledge
- Documentation and Reporting
- Time Management
- Project Management
- Customer Service
- Problem Solving
- Negotiation
- Upselling
- Guest Satisfaction
- Communication Skills
Timeline
Service Advisor
Fields BMW
01.2025 - Current
Service Advisor
Audi Melbourne
03.2024 - 01.2025
Service Consultant
Napleton Volkswagen Orlando
09.2023 - 03.2024
Operations Intern
Urban Air Adventure Park-Orlando Hamlin
10.2022 - 06.2023
Entrepreneur/Owner
Car Buy Connect
07.2022 - Current
Real Estate Intern
Engel & Volkers Orlando Downtown
01.2020 - 09.2021
Associates Degree - Business
Valencia College
Olympia High School
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