Ty Coley
Montgomery,AL
Summary
Empathetic with a knack for building strong customer relationships and fostering positive team environment. Well-versed in customer service principles and conflict resolution, demonstrating communication and problem-solving skills. Committed to driving customer satisfaction and team success.
Work History
Lead CSR
Circle K
11.2024 - 03.2025
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Provided exceptional support to clients, fostering long-term relationships built on trust and reliability.
- Collaborated with team members to develop strategies for boosting customer retention rates.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assisted customers by answering questions and fulfilling requests.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Customer assistance
- Work ethic and integrity
- Customer satisfaction
- Patience and composure
- Patience and empathy
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