Ty Fix-Rose
Fort Morgan,CO
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and production of energy services.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Legacy Peace of Mind
Fort Morgan, CO
05.2025 - Current
- Assisted customers in resolving inquiries and issues effectively.
- Managed varying calendars and schedules for agents and other customer service representatives
- Processed customer requests using CRM software efficiently.
- Experience with GoHighLevel and RadiusBob, learning IntegrityConnect
- Maintained accurate records of customer interactions and feedback.
- Supported training initiatives for new hires on company protocols.
- Adapted to evolving customer needs and provided tailored solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Life & Health Insurance Agent
Legacy Peace of Mind
Fort Morgan, CO
01.2025 - 05.2025
- Educated clients on health insurance options and benefits to enhance understanding and informed decision-making.
- Assisted in navigating complex policy details, ensuring clarity and compliance with regulations.
- Processed applications efficiently, maintaining accuracy in data entry and documentation.
- Resolved client inquiries promptly, delivering high-quality customer service and support.
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Conducted market research to stay updated on industry trends and competitive offerings.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
- Assisted clients in resolving claims-related issues promptly, alleviating stress during difficult times.
- Ensured seamless transition between policies by properly coordinating client renewals or adjustments.
Grounds Crew Member
Highland Hills Golf Course
Greeley, CO
06.2024 - 11.2024
- Maintained golf course grounds by mowing, trimming, and edging turf to ensure optimal playing conditions.
- Operated equipment such as mowers, blowers, and aerators safely and efficiently for daily maintenance tasks.
- Assisted in the application of fertilizers and pesticides while adhering to safety protocols and environmental regulations.
- Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
- Collaborated with team members to execute seasonal planting and landscaping projects enhancing course aesthetics.
- Promoted teamwork among crew members through clear communication and cooperation during project execution.
- Improved safety on the grounds by promptly removing debris and maintaining walkways.
- Utilized power tools and landscaping machines to maintain outdoor areas.
Medicare Insurance Agent
Medicare Peace of Mind
Fort Morgan, CO
01.2024 - 05.2024
- Assisted clients in understanding Medicare options and plan benefits.
- Educated beneficiaries on enrollment processes and eligibility requirements.
- Conducted needs assessments to recommend suitable insurance plans.
- Provided ongoing support for policyholders, addressing inquiries and concerns.
Customer Service Representative
Medicare Peace of Mind
Fort Morgan, CO
07.2022 - 12.2023
- Educated clients on service offerings and operational procedures.
- Contributed to a positive team environment through proactive communication.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Auditing of client information and data management
- Scheduling and managing calendar for top Medicare broker in the Nation
Education
High School Diploma -
Fort Morgan High School
Fort MorganSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Scheduling
- Product knowledge
- Team development
- Documentation
- CRM software proficiency
- Grounds maintenance
- Debris removal
- Lawn aeration
- Heavy lifting
- Jobsite safety
- Heavy equipment operation - Mowers, blowers, rollers for aeration of greens
Timeline
Customer Service Representative
Legacy Peace of Mind
05.2025 - Current
Life & Health Insurance Agent
Legacy Peace of Mind
01.2025 - 05.2025
Grounds Crew Member
Highland Hills Golf Course
06.2024 - 11.2024
Medicare Insurance Agent
Medicare Peace of Mind
01.2024 - 05.2024
Customer Service Representative
Medicare Peace of Mind
07.2022 - 12.2023
High School Diploma -
Fort Morgan High School