Ty Gunther
Jacksonville,FL
Summary
Meticulous Enrollment Specialist with a comprehensive background in customer service and sales. Exceptional abilities in accurate recordkeeping and maintaining customer confidentiality. Outstanding evaluation, billing, and accounting expertise. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
8
8
years of professional experience
Work History
Enrollment Specialist
Turbo Debt
08.2024 - Current
- Updated, entered, and reviewed customer data.
- Understood and thoroughly explained services provided to customers and potential customers.
- Developed and implemented promotional strategies to increase customer base.
- Generated leads through cold-calling, networking and other outreach methods.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Finalized sales and collected necessary deposits.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
SALES REPRESENTATIVE
ADT Security
01.2022 - 08.2024
- Communicated product features, advantages, and benefits to customers
- Managed customer accounts by providing accurate information on product availability and pricing
- Adapted to and remained flexible in changing, fast-paced work environment
- Worked with management teams to develop annual sales plans, goals, and targets
- Trained sales team members on company procedures and standards
- Maintained an up-to-date knowledge of industry developments and changes in competitive landscape.
SERVER
The Surf Restaurant
05.2016 - 04.2022
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Used good communication skills to reduce guest dissatisfaction.
INSTALLATION AND SALES TECHNICIAN
Vivint
06.2020 - 07.2021
- Created detailed quotes for customers using CRM software
- Installed, configured and tested network equipment such as switches, routers and firewalls
- Assisted with the installation of new computer systems, peripherals, cabling and other hardware components
- Provided post-sale follow-up support including troubleshooting any issues that arise.
Education
Master of Science - Occupational Health And Safety
Columbia Southern University
Orange Beach11-2025
BACHELOR OF ARTS (B.A.) IN PSYCHOLOGY - undefined
Florida State University
Tallahassee, FL05.2023
Skills
- Customer Service
- Application verification
- Customer service background
- Sales experience
- Record maintenance
- Cross-Functional Teamwork
- Resolution coordination
References
- Jermaine Fox, CEO, Columbus Fox Group, (304) 617-5780, jermainefox05@gmail.com
- James Messer, CSX Manager Dispatch, Family Friend, (304) 638-7197, jamesmesser@gmail.com
- Michael Wood, ADT Sales Manager Supervisor, (904) 955-2112, michaelwoodjr@hotmail.com
Personal Information
Title: SALES ASSOCIATE
Timeline
Enrollment Specialist
Turbo Debt
08.2024 - Current
SALES REPRESENTATIVE
ADT Security
01.2022 - 08.2024
INSTALLATION AND SALES TECHNICIAN
Vivint
06.2020 - 07.2021
SERVER
The Surf Restaurant
05.2016 - 04.2022
BACHELOR OF ARTS (B.A.) IN PSYCHOLOGY - undefined
Florida State University
Master of Science - Occupational Health And Safety
Columbia Southern University
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