Ty Hess

• Led strategic initiatives to enhance operational efficiency and drive business growth.
• Developed comprehensive reports to inform executive decision-making and strategy formulation.
• Oversee sales strategy and marketing to ensure consistent customer value and strengthen overall market presence. Responsible for aligning our go-to-market approach, enhancing brand awareness, and positioning the organization for long-term growth
• Directed business development initiatives, including acquisitions and joint venture agreements.
• Negotiated contracts with vendors for services, products and supplies.

• Lead for client retention and organic growth across all Patient Services business units, including HUB services, non-commercial pharmacy, field reimbursement, and nursing services with a focus on expanding strategic relationships, improving service performance, and ensuring alignment with patient and brand needs.
• Managed contract negotiations to establish mutually beneficial agreements with partners.
• Prepared presentations for senior management on the progress of current partnerships and future opportunities.
• Developed and implemented strategic plans to establish and maintain partnerships with key stakeholders.

Lead overall account management and client relationships for a large portfolio of pharma accounts

§ Manage two of the largest portfolio accounts within the organization that represents over $25M in annual revenue and 32 different brands across HUB and eServices business units

§ Responsible for all client management, retention, contracting, strategic initiatives, growth, and account support

§ Successfully renewed all client contracts in my first year including $2M in revenue growth for additional programs and services

§ Turned around at-risk programs from negative client NPS scores to positive NPS scores within first year

§ Received leadership award from COO in first quarter with the company for demonstrating innovative ideas and exceptional client satisfaction

Consulted with pharmaceutical and life science companies on commercialization strategies

§ Lead and support a broad range of management consulting efforts across the Blue Fin Group methodology including research, strategy, and implementation projects

§ Consult and collaborate on multiple commercialization areas including product strategy, distribution, dispensing, patient services, market access, data, analytics, RFP vendor selections, and digital solutions

§ Research, create, and deliver informative content to clients to make strategic decisions

§ Member of the Access, Affordability, and Adherence Thought Leadership team within the firm

§ Lead on the firms Digital Patient Services market insights workstream

§ Assist Partners with Sales and Business Development efforts including strategic approaches, content development, and client contracting

Managed all Business Development functions for the Phil Digital Patient Services platform and reported directly to the CEO

§ Leader in sales across the Business Development team by 11 – 1 ratio and exceeded goal by 275%

§ Developed strategic solutions for pharmaceutical manufacturers utilizing the Phil suite of services

§ Led a team of Business Development Directors

§ Evaluated and identified strategic market access solutions for retail, specialty-lite, specialty, and digital therapeutic products

§ Guided marketing and Linkedin campaigns to enhance company awareness and recognition

§ Guided onboarding and integration activities for key clients and strategic partners

§ Controlled financial pricing models to align with market value and company profitability

Managed the full sales cycle including sourcing leads, content creation, pricing, contract negotiations, and onboarding of new clients

§ Secured the largest deal in the company’s history in my first year

§ Oversaw strategic partners and vendors

§ Collaborated with internal senior leadership on strategic solutions and overall organizational direction

§ Participated in client QBR’s to evaluate account health and identify key areas of growth

Guided all Business Development activities for Access & Adherence, Copay, HUB, Pharmacy Solutions, and 3PL opportunities across a significant client portfolio.

§ Created and presented strategic solutions to senior executives in the life sciences industry

§ Cultivated deep and meaningful partnerships with client contacts

§ Evaluated, responded, and led RFP initiatives for new business opportunities

§ Managed contract negotiations for all new business activities

§ Attended and represented RxCrossroads by McKesson at industry conferences and trade shows

Led all strategic initiatives, revenue growth, and account preservation activities across a key client portfolio

§ Managed 5 top-tier pharma accounts that made up over 75 brands across multiple business units and represented over $62M in annual revenue

§ Negotiated a complex RFP preservation initiative to retain a key account worth $2M in revenue and was awarded addition account growth

§ Maintained the largest Strategic Account portfolio within the organization

§ Chosen as Strategy Leadership Team member tasked with recommending enterprise-wide go-to-market strategy following McKesson merger

§ Evaluated, procured, and managed emerging technology and innovative solutions to ensure best-in-class capabilities

Client-facing lead responsible for managing all aspects of new program implementations

§ Successfully implemented and launched over 20 Specialty HUB programs ranging from $0.5M - $7M in revenue

§ Guided all aspects of project execution including quoting efforts, site visits, program design, data integration, and deployment strategy

§ Facilitated contract negotiations between client, legal, and executive leadership

§ Managed a team of Analyst Coordinators that were responsible for technical quality assurance and unit testing

§ Achieved a perfect client reference score

Directed the enterprise-wide IT portfolio through the entire SDLC in both waterfall and agile methodologies

§ Redesigned the PMO tracking system for senior leadership reporting and visibility

§ Managed multiple IT deliverables ranging from 5 – 3500 hours in scope

§ Controlled all quoting and financial billing functions for the IT department

§ Assigned and delegated IT projects to appropriate resources including analysts, developers, and quality resources