Ty Ortegon
San Antonio,TX
Summary
Adept at elevating customer experiences, I excelled in roles at Maui Maui Kids Play Island and JW Marriott, showcasing my expertise in hospitality and customer service. My proactive approach and teamwork led to significant improvements in service efficiency and customer satisfaction, embodying integrity and decision-making skills without relying on numerical claims.
Offering strong communication and organizational skills, eager to learn and develop in a retail environment. Delivers the ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in the tire technician role.
Overview
3
3
years of professional experience
Work History
Cashier
Planet Fitness
20475 SH-46
04.2024 - 01.2026
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained organized cash register and ensured proper cash handling procedures.
- Collaborated with team members to enhance customer service experiences.
- Processed customer transactions efficiently using POS systems.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Assisted in training new cashiers on operational procedures.
- Implemented strategies for reducing wait times during peak hours.
- Performed daily cleaning tasks, ensuring sanitation and hygiene standards were met consistently.
- Utilized industrial cleaning equipment to maintain cleanliness across various facility areas.
Cashier/Birthday Party Host
Maui Maui Kids Play Island
San Antonio, TX
04.2023 - 08.2024
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Welcomed customers, offering assistance with their party.
- Resolved customer complaints professionally in accordance with company policy.
- Counted and balanced cashier drawers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
Valet
JW Marriott
San Antonio, TX
08.2022 - 01.2023
- Greeted customers and opened car doors to enhance service.
- Provided parking services on time, including valet parking, self-parking, and shuttle services.
- Greeted guests upon arrival and provided exceptional customer service.
- Explained valet procedures and answered questions to drive satisfaction and repeat business.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles promptly.
- Answered guests' questions about property amenities and services.
- Provided punctual, polite valet services to uphold professional standards.
Education
Some College (No Degree) - Basics
Texas Tech University
Lubbock, TXHigh School Diploma -
Smithson Valley Highschool
Spring Branch, TX05-2022
Skills
- Purchase assistance
- Team collaboration
- Hospitality and accommodation
- Sales transactions
- Work ethic and integrity
- Decision making aptitude
- Customer Service
- Customer assistance
- Patience and empathy
Timeline
Cashier
Planet Fitness
04.2024 - 01.2026
Cashier/Birthday Party Host
Maui Maui Kids Play Island
04.2023 - 08.2024
Valet
JW Marriott
08.2022 - 01.2023
High School Diploma -
Smithson Valley Highschool
Some College (No Degree) - Basics
Texas Tech University