Ty Redd
Augusta,GA
Summary
Experienced Assistant Manager skilled in decision-making, money handling, and customer relations. Known for driving team performance and improving operational efficiency, committed to delivering exceptional customer experiences and fostering a positive workplace culture.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Starbucks
12.2025 - Current
- Led daily operations, ensuring compliance with company policies and standards.
- Implemented process improvements that enhanced customer service efficiency.
- Coordinated scheduling to align staffing with peak business hours effectively.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Trained and mentored staff, fostering a collaborative team environment.
Shift Supervisor
Starbucks
03.2025 - 12.2025
- Supervised daily operations to ensure high-quality customer service and store standards.
- Trained and mentored new team members on operational procedures and product knowledge.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Collaborated with management to execute promotional campaigns and drive sales initiatives.
- Monitored shift performance metrics to identify improvement areas and enhance efficiency.
Sales Manager
Vivint Home Security
06.2021 - 03.2025
- Trained and mentored team members to improve performance and achieve sales targets.
- Conducted regular performance reviews to assess team strengths and areas for improvement.
- Established key partnerships with local businesses to drive lead generation initiatives.
- Utilized CRM software to track sales activities, customer interactions, and pipeline management.
- Led weekly sales meetings to motivate staff, share best practices, and review progress toward goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Welder/Pipefitter
Gold Mechanical
04.2019 - 05.2021
- Interpreted blueprints and technical drawings to ensure precise weld placement.
- Conducted routine inspections and quality checks on welded joints for compliance with standards.
- Maintained organized workspace, ensuring tools and materials were readily available for operations.
- Welded in flat, horizontal, vertical, and overhead positions.
Shift Supervisor
Starbucks
07.2016 - 04.2019
- Trained new employees and delegated daily tasks and responsibilities.(10+ baristas/ssv's)
- Ensured compliance with health and safety regulations throughout daily operations.
- Resolved customer complaints promptly, maintaining satisfaction and loyalty during shifts.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Education
High School Diploma -
North Augusta High School
North Augusta06-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
Timeline
Assistant Manager
Starbucks
12.2025 - Current
Shift Supervisor
Starbucks
03.2025 - 12.2025
Sales Manager
Vivint Home Security
06.2021 - 03.2025
Welder/Pipefitter
Gold Mechanical
04.2019 - 05.2021
Shift Supervisor
Starbucks
07.2016 - 04.2019
High School Diploma -
North Augusta High School