Ty Rollins
Mesa,AZ
Summary
Proven track record in enhancing guest experiences and streamlining operations, as demonstrated at Over Easy and AEO Powersports. Excelled in customer service and inventory management, significantly improving service quality and operational efficiency. Skilled in problem-solving and guest engagement, consistently achieving positive feedback and fostering team cohesion.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Over Easy
03.2023 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Parts Associate
AEO Powersports
12.2021 - 03.2023
- Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
- Maintained clean and neat parts counter and sales floor.
- Conducted regular inventory audits, maintaining accurate records and minimizing discrepancies between physical stock levels and database entries.
- Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Collaborated with service technicians to ensure accurate diagnosis of vehicle problems and proper parts ordering.
Seasonal Worker
Hobby Lobby
10.2021 - 11.2021
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
Education
High School Diploma -
Mesa HighSchool
Mesa, AZ05-2021
Skills
- Customer service
- Cleanliness
- Service quality
- Problem-solving
- Table setting
- Food safety awareness
- Food presentation
- Guest engagement
- Allergy awareness
- Menu description knowledge
- Personal hygiene
- Order accuracy
Timeline
Restaurant Waiter
Over Easy
03.2023 - Current
Parts Associate
AEO Powersports
12.2021 - 03.2023
Seasonal Worker
Hobby Lobby
10.2021 - 11.2021
High School Diploma -
Mesa HighSchool
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