Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ty Wagner

Sheboygan

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.


Overview

20
20
years of professional experience

Work History

Territory Account Manager

Kriete Leasing & Rental
04.2024 - Current
  • Drove customer engagement, improved customer satisfaction and earned retailer advocacy through communication and relationship management.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Documented time, calls, and results, and submitted reports.
  • Adhered to state and federal regulations covering industry activities.
  • Developed and presented talks on available products and services that could meet current business needs.
  • Established successful account relationships by building rapport and maintaining consistent communication.

Outside Parts Sales

Kriete Truck Centers
12.2022 - 04.2024

Outside Parts Salesman

Kriete Truck Centers
12.2022 - 04.2024
  • Assisted customers in finding appropriate parts promptly.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Ordered parts from various distributors to fulfill demands.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.

Customer Service Representative

Torginol
02.2016 - 11.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Bartender

Anglers Avenue Bar And Grill
05.2013 - 02.2016
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

General Manager of Operations

Buffalo Wild Wings, BWW
08.2005 - 01.2012
  • Trained, coached and mentored staff to support smooth adoption of new promotional programs.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor specific needs for our location.
  • Designed modern employee recognition program which boosted productivity and improved morale.

Education

Emergency Medical Technician

EMS Training Center of Southern Nevada
04.2008

All Required

Chilton High School
Chilton, WI
05.2001

Skills

  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Account penetration
  • Territory expansion
  • Strategic planning

Timeline

Territory Account Manager

Kriete Leasing & Rental
04.2024 - Current

Outside Parts Sales

Kriete Truck Centers
12.2022 - 04.2024

Outside Parts Salesman

Kriete Truck Centers
12.2022 - 04.2024

Customer Service Representative

Torginol
02.2016 - 11.2022

Bartender

Anglers Avenue Bar And Grill
05.2013 - 02.2016

General Manager of Operations

Buffalo Wild Wings, BWW
08.2005 - 01.2012

All Required

Chilton High School

Emergency Medical Technician

EMS Training Center of Southern Nevada

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